Re: [rt-users] Child Ticket Creation with PDF Attachment
Tony,
Did you have any success with this? I'm trying to do something similar.
Thanks!
Jonathan
TONY JOHN - ERS, HCL Tech wrote:
>
> Hi ,
>
> Im trying to create a Child Ticket with a pdf attachment .The pdf which
> needs to be attached to the Child Ticket should be same as the pdf
> attached in the Parent Ticket.The Template which I use fails to attach the
> Parent ticket pdf attachment to the Child Ticket. The Template which I
> tried is given below:
>
> ===Create-Ticket: Child
> Subject: {$Tickets{'TOP'}->Subject}
> Queue: 13
> Status: open
> Parents: TOP
> Type: ticket
> Content-Type: application/pdf
> Due: {$Tickets{'TOP'}->Due()}
> RT-Attach-Message: Yes
> Contents: {$Tickets{'TOP'}->Transactions->First->Attachments();}
>
> Any Help?
>
> Thanks,
> Tony John
>
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Re: [rt-users] Child Ticket Creation with PDF Attachment
>Please could you give me any example to get the url of parent ticket >>attachment? It's not complicated, but not trivial. See and adapt Ticket/Elements/ShowAttachments > http://detach.optimism.cc/ Oooh! Thanks for that. Just what this nmh user has been wanting. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Child Ticket Creation with PDF Attachment
I have been looking at trying to figure out how to use this to store attachments on the filesystem and replace them with http links into the tickets, but haven't had much time. It may be an interesting option. http://detach.optimism.cc/ --Ryan -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Tony John - ERS, HCL Tech Sent: Monday, December 28, 2009 11:50 PM To: Jerrad Pierce Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Child Ticket Creation with PDF Attachment Please could you give me any example to get the url of parent ticket attachment? Thanks, Tony -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Tuesday, December 29, 2009 1:15 PM To: Tony John - ERS, HCL Tech Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Child Ticket Creation with PDF Attachment > Im trying to create a Child Ticket with a pdf attachment .The pdf which > needs to be attached to the Child Ticket should be same as the pdf attached > in the Parent Ticket.The Template which I use fails to attach the Parent > ticket pdf attachment to the Child Ticket. The Template which I tried is > given below: Why would you want to clog your database with duplicate content like that? You could simply given the URL of the parent's attachment in the child ticket somewhere (body or a custom field) DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Child Ticket Creation with PDF Attachment
Please could you give me any example to get the url of parent ticket attachment? Thanks, Tony -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Tuesday, December 29, 2009 1:15 PM To: Tony John - ERS, HCL Tech Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Child Ticket Creation with PDF Attachment > Im trying to create a Child Ticket with a pdf attachment .The pdf which > needs to be attached to the Child Ticket should be same as the pdf attached > in the Parent Ticket.The Template which I use fails to attach the Parent > ticket pdf attachment to the Child Ticket. The Template which I tried is > given below: Why would you want to clog your database with duplicate content like that? You could simply given the URL of the parent's attachment in the child ticket somewhere (body or a custom field) DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Child Ticket Creation with PDF Attachment
> Im trying to create a Child Ticket with a pdf attachment .The pdf which > needs to be attached to the Child Ticket should be same as the pdf attached > in the Parent Ticket.The Template which I use fails to attach the Parent > ticket pdf attachment to the Child Ticket. The Template which I tried is > given below: Why would you want to clog your database with duplicate content like that? You could simply given the URL of the parent's attachment in the child ticket somewhere (body or a custom field) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Child Ticket Creation with PDF Attachment
Hi ,
Im trying to create a Child Ticket with a pdf attachment .The pdf which needs
to be attached to the Child Ticket should be same as the pdf attached in the
Parent Ticket.The Template which I use fails to attach the Parent ticket pdf
attachment to the Child Ticket. The Template which I tried is given below:
===Create-Ticket: Child
Subject: {$Tickets{'TOP'}->Subject}
Queue: 13
Status: open
Parents: TOP
Type: ticket
Content-Type: application/pdf
Due: {$Tickets{'TOP'}->Due()}
RT-Attach-Message: Yes
Contents: {$Tickets{'TOP'}->Transactions->First->Attachments();}
Any Help?
Thanks,
Tony John
DISCLAIMER:
---
The contents of this e-mail and any attachment(s) are confidential and intended
for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates.
Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the
opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification,
distribution and / or publication of
this message without the prior written consent of the author of this e-mail is
strictly prohibited. If you have
received this email in error please delete it and notify the sender
immediately. Before opening any mail and
attachments please check them for viruses and defect.
---
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
