Re: [rt-users] CommandByEmail Set CustomField on Create

[Woody - Wild Things]

I found the issue is Everyone ( or the user sending the email) needs SeeQueue 
on the queue supplied by rt-mailgate so it can be loaded and 
$queue->TicketCustomFields produces a Custom Fields objects

Another thread mentions passing a  queue: command in order to set cfs. But that 
didn't work for me. Maybe if the user has rights to the  supplied queue but no 
right to.change queues the same result might be achieved.

W

On December 10, 2016 8:10:14 PM EAT, Woody - Wild Thing Safaris 
 wrote:
>Hi All,
>
>I am trying to create a ticket by email with various fields set.
>
>I have set headers
>
>X-RT-Command: CustomField{PNR}: 12345678
>
>and the lodges show
>
>Running CommandByMail as a...@b.cm 
>(/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:309)
>[2482] [Sat Dec 10 17:05:33 2016] [debug]: Found pseudoheader: 
>CustomField{PNR} => 12345678
>
>but it does not set the field, and no error shown.
>
>I am sure it's a rights issue, but i've set "Everyone" SeeCustomField 
>and ModifyCustomField at CF level and Queue level, and even global 
>level, but it does not get set
>
>any hints?
>
>w.
>
>
>-- 
>
>---
>
>Richard Wood (Woody)
>Managing Director
>Wild Thing Safaris Ltd.
>
>UK: 2B Habbo St, Greenwich, London
>Dar es Salaam: 5 Ethan St, Mbezi beach
>Arusha: 3 Ebeneezer Rd, Njiro
>PO BOX 34514 DSM
>Office: +255 (0) 222 617 166
>Office Mobile: +255 (0) 773 503 502
>Direct: +255 742 373 327
>Skype: woody1tz
>http://wildthingsafaris.com
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

[rt-users] CommandByEmail Set CustomField on Create

[Woody - Wild Thing Safaris]

Hi All,

I am trying to create a ticket by email with various fields set.

I have set headers

X-RT-Command: CustomField{PNR}: 12345678

and the lodges show

Running CommandByMail as a...@b.cm 
(/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:309)
[2482] [Sat Dec 10 17:05:33 2016] [debug]: Found pseudoheader: 
CustomField{PNR} => 12345678


but it does not set the field, and no error shown.

I am sure it's a rights issue, but i've set "Everyone" SeeCustomField 
and ModifyCustomField at CF level and Queue level, and even global 
level, but it does not get set


any hints?

w.


--

---

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017