On Sat, Oct 02, 2010 at 04:45:48PM +0330, Payam Poursaied wrote:
> Hi all
> I have created the following callback in order to add a hyper links which
> will be used in conjunction of a mail clients. In other word, my users could
> easily click on some links and their mail client would be open with
> appropriate "To:" and "Subject:" fields.
>
> The problem is, when some users (with very limited Rights, i.e. ShowTicket,
> Comment) browse the Display page of a ticket,
> Ticket->QueueObj->CorrespondAddress() and
> $Ticket->QueueObj->CommentAddress() are empty. (although
> Ticket->QueueObj->SubjectTag() returns value)
>
> I could not find anything related to User Rights about above mentioned
> methods. Could anyone help?
Do these users have SeeQueue?
-kevin
> local/html/Callbacks/MyCallbacks/Ticket/Elements/ShowBasics/EndOfList:
>
>
> <&|/l&>Action:
>
> win7:
> R
> eply
> |
> Comm
> ent (Don't use IE)
>
> other:
> Reply
> |
> Comment (Don't
> use IE)
>
>
>
>
> <%ARGS>
> $Ticket => undef
>
> <%INIT>
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
