Hello list, I'm seeing another problem in RT4.2.8, apart from mail never being deleted by RT itself. I'm using tick...@domain.com as my email address for all incoming tickets, with '+queue' added to the username. tickets+graphics, tickets+it, and so on.
To support this, I have filters set up in the Gmail account we use for the tickets address, so that each "+queue" goes to the right folder. That is, tickets...@domain.com is labeled as "technology" and skips the inbox, for instance. This works well, letting each message go to its own folder. In my fetchmailrc for RT, I then have a separate section for each queue, with each checking its own folder. I'll paste my full file below, with the email domain changed but otherwise exactly how it is on the server. The problem I'm seeing is that tickets to graphics work fine, but every other address goes to the general queue. I can't figure out why this is happening, because the sections should all be the same save the queue, folder, and usernames. Anyway, here's the file; domain1 is the email domain, of our primary website, while domain2 is the domain where I'm hosting the test RT for now: set daemon 300 poll imap.gmail.com proto IMAP: #this one works username tick...@domain1.com password ... mda "/usr/bin/rt-mailgate --url http://rt.domain2.com --queue general --action correspond" options ssl #this, too, works, putting messages into the graphics queue username tickets+graph...@domain1.com password ... mda "/usr/bin/rt-mailgate --url http://rt.domain2.com --queue graphics --action correspond" options ssl folder graphics #RT checks this folder, but puts its messages into the general queue username tickets...@domain1.com password ... mda "/usr/bin/rt-mailgate --url http://rt.domain2.com --queue Technology --action correspond" options ssl folder technology #this does the same as the technology section username tickets+custs...@domain1.com password ... mda "/usr/bin/rt-mailgate --url rt.domain2.com --queue 'customer service' --action correspond" options ssl folder customer_service -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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