[rt-users] Cookies Problem with RT 3.8.5
Hello All Yesterday I have upgraded from 3.6.3 to 3.8.5 all has works well. But I m facing a strange problem for e.g. I have logged with root user and all operations works fine but when I logged in with other user after logging out I has got window and all queues which root user has access. I have checked credentials of the other user but It was a normal user with no admin privileges. But still I was able to look in the queues that only admin can see. Once I have cleared the cache cookies form browser then my normal user's home page was fine and I can able to see the queue which that user is supposed to see. But again when I logged in with admin user I was seeing the queue of my previous user and not been able to see the admin queues. I am facing this problem with my new installation (i.e. upgradation from 3.6.3 to 3.8.5 ) I have checked all stuffs with my browser but it is fine and also I have no problem in switching users and I was able to see the home pages of relevant users when I have used my beta machine having RT 3.6.3 installed Please can any one suggest me what is problem with my installation . Thanks Regards Varun Vyas _ From: Joop [mailto:joopvandew...@mococo.nl] Sent: Wednesday, November 04, 2009 1:01 PM To: Varun Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4 Varun wrote: Hello Joop As per your guessing you are right I am facing problem of corruption in sql query when I upgraded from 3.6.3 to 3.8.6 application is working fine but when I want to look at page where custom fields are or want to see the page where tickets basics are there. I am not able to go that page and RT doesn't seem too returned with that page and goes in unending loop of query firing and also I get the query which I posted to you which is not firing as per your suggestion. So can you can help me in how to fix this problem I am not been able to find any solution for it. Any help is highly appreciated. I'm sorry but that is something that changed in RT and I'm not able to help you there. Basically what I wrote to rt-devel is that probably there is a mix up in column names and the query should read: SELECT main.* FROM Attributes main WHERE (main.OBJECTID = '221') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') instead of: SELECT main.* FROM Attributes main WHERE (main.Content = '221') AND (main.Name = 'BasedOn') Regards, Joop AND (main.ObjectType = 'RT::CustomField') ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Cookies Problem with RT 3.8.5
On Wed, Nov 04, 2009 at 03:19:44PM +0530, Varun wrote: Hello All Yesterday I have upgraded from 3.6.3 to 3.8.5 all has works well. But I m facing a strange problem for e.g. I have logged with root user and all operations works fine but when I logged in with other user after logging out I has got window and all queues which root user has access. I have checked credentials of the other user but It was a normal user with no admin privileges. But still I was able to look in the queues that only admin can see. Once I have cleared the cache cookies form browser then my normal user's home page was fine and I can able to see the queue which that user is supposed to see. But again when I logged in with admin user I was seeing the queue of my previous user and not been able to see the admin queues. I am facing this problem with my new installation (i.e. upgradation from 3.6.3 to 3.8.5 ) I have checked all stuffs with my browser but it is fine and also I have no problem in switching users and I was able to see the home pages of relevant users when I have used my beta machine having RT 3.6.3 installed Please can any one suggest me what is problem with my installation . Thanks Regards Varun Vyas Hi Varun, This sounds very similar to a recent thread. In that case the problem was caused by an Apache mod_cache module caching cookies incorrectly. I know they were working on an application change to address the problem, but disabling the mod_cache module fixed it immediately. It might be worth a look. Regards, Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
