My RT install is presently configured to authenticate against RT's mysql database, and two LDAP (AD, really) sources. I'm trying to create an account via the web U/I with the intention of adding a new user whose credentials are hosted in RT's mysql DB. I figured out I had a bad mapping for RT Attributes to Fields. I fixed that, but the new user creation process seems to fail because RT::ExternalAuth can't find the user. That seems odd, since I'm creating a user, so how can it exist yet?
Thoughts? Here's the error logs from apache's error.log (anonymized). [Thu Feb 18 20:31:18 2010] [critical]: RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo Nothing to look-up given (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:144) [Thu Feb 18 20:31:18 2010] [info]: RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED Key: Name Value: userFOO No User Found in External Database! (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:179) [Thu Feb 18 20:31:18 2010] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: , Country: , Disabled: 0, EmailAddress: user...@example.com, EmailEncoding: , ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , Lang: en, MobilePhone: , Name: foobar, NickName: Foo, Organization: , PagerPhone: , Privileged: 1, RealName: Foo Bar, Signature: , State: , WebEncoding: , WorkPhone: , Zip: (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) Thanks in advance, -Rob
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