[rt-users] Custom Field Permissions
Hi All, If I grant a group, permission to modify custom fields in a queue then the restrictions for the same group on a specific custom filed is ignored. Is there any way I make RT to honor the custom field permissions irrespective of what queue permissions are? Thank you. -- Kind Regards, Satyajeet Singh - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] Custom Field Permissions
There are some custom fields that basically apply to a good portion of my queues like "Machine Affected." Let's say I have 2 different groups of people that need to work with tickets. Since their areas are so different, I create a queue for each facility, and a group for each facility. So I have "Queue A" and the people in "Group A" have full rights to that queue. Then I have "Queue B" and all the people in "Group B" have full rights to that queue. They can't see eachother's queues and really have no reason to. So I create the "Machine Affected" custom field, and use it in both Queue A and Queue B. I give both Group A and Group B the rights to see and modify this custom field. Because each group can only work on its own tickets, I would guess being able to modify the custom field in a ticket that a person can not see wouldn't matter. Is there any inherent security problem in doing this? It seems silly for me to make "A Machine Affected" and "B Machine Affected." Can I safely use the same custom field in this situation? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
