[rt-users] Custom Field Sub-list
Hi rt-users, I've the following issue... we would like to create a kind of "sub-list" for a custom field. So there should be a kind of mechanism that if a certain value within the drop down list is chosen, an additional custom field appears in the View as new drop down list. To be more specific we need to let an additional custom field (with certain values) appear in case the value "service" is chosen from the already existing Drop Down box. Any Ideas how this can be realized? Thanks an regards Gianfranco RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Custom Field Sub-list
Create two custom fields and set 'based on' for one of them. Regards, Ruslan. From phone. 14.09.2011 13:18 пользователь написал: > Hi rt-users, > > I've the following issue... we would like to create a kind of "sub-list" for a custom field. > So there should be a kind of mechanism that if a certain value within the drop down list is chosen, an additional custom field appears in the View as new drop down list. > > To be more specific we need to let an additional custom field (with certain values) appear in case the value "service" is chosen from the already existing Drop Down box. > > Any Ideas how this can be realized? > > Thanks an regards > Gianfranco > > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Custom Field Sub-list
Thanks Ruslan, I tried this already but this does not solve my problem. I need the relationship between the a single value of the original custom field and the new custom field. From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Wednesday, September 14, 2011 11:26 AM To: Rossi, Gianfranco Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Field Sub-list Create two custom fields and set 'based on' for one of them. Regards, Ruslan. From phone. 14.09.2011 13:18 пользователь mailto:gianfranco.ro...@emc.com>> написал: > Hi rt-users, > > I've the following issue... we would like to create a kind of "sub-list" for > a custom field. > So there should be a kind of mechanism that if a certain value within the > drop down list is chosen, an additional custom field appears in the View as > new drop down list. > > To be more specific we need to let an additional custom field (with certain > values) appear in case the value "service" is chosen from the already > existing Drop Down box. > > Any Ideas how this can be realized? > > Thanks an regards > Gianfranco > > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Custom Field Sub-list
Usually when you select a Custom Field in the “based on” list the Category column changes to Drop Down boxes and you can select one of the CF values from the CF that you based it on. So if you have a CF with a list of services and you base another CF on it, then you can create Values that are based on those services. In the ticket, when you select the Service the second CF will just show the Values based on that service. Not sure if I explained that well, but it sounds like that is what you are looking for. Unfortunately this CF will not appear, it has to already be there and you need to add both CFs to the Queue. Chris PGP.sig Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
