On Tue, 2008-03-25 at 13:22 -0500, Scott T. Hildreth wrote:
> We have a Queue that has custom fields and when a ticket is created
> we can see the custom fields in the ticket display. There is a need
> to have one of the fields be a drop down box in the ticket display.
Well solved this one, I was looking at the ticket display and my mouse
hovered over the "Custom Fields" title and I noticed it was link. I
clicked and Shazam, there were all the custom fields ready to be
modified. I showed my co-worker, he rolled his eyes, and walked away.
Problem Solved. Nothing gets by us.
:-D
> This would allow the status to be changed, much like the Reminders
> section of the display. Is this possible in the custom fields section
> of the display or do we need to create section like the Reminders?
>
>Thanks,
>STH
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