Re: [rt-users] Cut/paste in reply or comment
On Sat, Oct 03, 2009 at 12:41:08PM -0400, Joe Kirby wrote: On Oct 2, 2009, at 8:46 AM, Andy Speagle wrote: On Fri, 2009-10-02 at 05:01 -0500, Joe Kirby wrote: I am on 3.82 and when some users cut/paste into a reply or comment the history show lots of special characters I cannot replicate this even when I try what they said they did. Any ideas? I ignored the first ticket as oper error but I have gotten a few more and from some folks who are good technically Now, interesting copy/paste issues I've seen have been with newer MS products (office things). When you cut/copy text from something like MS Outlook, it copies as HTML formatted text. When you paste that into RT, you can't tell immediately that it's HTML because RT is web-based and handles it just fine... shows you only the text that you think you copied. However, ALL of this goes into the database and if you have the default 12k inline character limit setup... RT will complain that it's not raw text, because it truncates it somewhere in the middle of the HTML formatting and becomes confused about the nature of the content. You can see in plain text exactly what was posted by clicking the Download link in the history... NO. Here is what I got. pThe weird characters seem to come up when I copy and paste the previous email response./p¿ ¿ ¿¿ ¿Scrips and Recipients¿ ¿This message will be sent to...¿¿(Check boxes to dis able notifications to the listed recipients)On Comment Notify Other R ecipients This sounds like a bug that was fixed in 3.8.4 with IE, the RichText editor and large blocks of copied text. There are a bunch of other IE bugs in those releases too. -kevin as Comment¿¿¿On Comment Notify Other Recipients as Comment with template Corr espondence ¿UMBC-On Comment ¿¿¿On Comment Notify Owner with templ ate Last Com ment ¿¿¿Messages about this ticket will not be sent to...¿ ¿(Check boxes to enabl e n otifications to the listed recipients)¿ Can you give more information regarding how the user was copy/ paste'ing? What kind of data? From which software?... email, notepad have been mentioned pgpXpBKCLyLWb.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Cut/paste in reply or comment
On Oct 2, 2009, at 8:46 AM, Andy Speagle wrote: On Fri, 2009-10-02 at 05:01 -0500, Joe Kirby wrote: I am on 3.82 and when some users cut/paste into a reply or comment the history show lots of special characters I cannot replicate this even when I try what they said they did. Any ideas? I ignored the first ticket as oper error but I have gotten a few more and from some folks who are good technically Now, interesting copy/paste issues I've seen have been with newer MS products (office things). When you cut/copy text from something like MS Outlook, it copies as HTML formatted text. When you paste that into RT, you can't tell immediately that it's HTML because RT is web-based and handles it just fine... shows you only the text that you think you copied. However, ALL of this goes into the database and if you have the default 12k inline character limit setup... RT will complain that it's not raw text, because it truncates it somewhere in the middle of the HTML formatting and becomes confused about the nature of the content. You can see in plain text exactly what was posted by clicking the Download link in the history... NO. Here is what I got. pThe weird characters seem to come up when I copy and paste the previous email response./p¿ ¿ ¿¿ ¿Scrips and Recipients¿ ¿This message will be sent to...¿¿(Check boxes to dis able notifications to the listed recipients)On Comment Notify Other R ecipients as Comment¿¿¿On Comment Notify Other Recipients as Comment with template Corr espondence ¿UMBC-On Comment ¿¿¿On Comment Notify Owner with templ ate Last Com ment ¿¿¿Messages about this ticket will not be sent to...¿ ¿(Check boxes to enabl e n otifications to the listed recipients)¿ Can you give more information regarding how the user was copy/ paste'ing? What kind of data? From which software?... email, notepad have been mentioned -- Andy Speagle THE Student - UCATS Wichita State University Thank you for taking time to help Joe ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Cut/paste in reply or comment
I am on 3.82 and when some users cut/paste into a reply or comment the history show lots of special characters I cannot replicate this even when I try what they said they did. Any ideas? I ignored the first ticket as oper error but I have gotten a few more and from some folks who are good technically Thanks for any help you can give Joe ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Cut/paste in reply or comment
On Fri, 2009-10-02 at 05:01 -0500, Joe Kirby wrote: I am on 3.82 and when some users cut/paste into a reply or comment the history show lots of special characters I cannot replicate this even when I try what they said they did. Any ideas? I ignored the first ticket as oper error but I have gotten a few more and from some folks who are good technically Now, interesting copy/paste issues I've seen have been with newer MS products (office things). When you cut/copy text from something like MS Outlook, it copies as HTML formatted text. When you paste that into RT, you can't tell immediately that it's HTML because RT is web-based and handles it just fine... shows you only the text that you think you copied. However, ALL of this goes into the database and if you have the default 12k inline character limit setup... RT will complain that it's not raw text, because it truncates it somewhere in the middle of the HTML formatting and becomes confused about the nature of the content. You can see in plain text exactly what was posted by clicking the Download link in the history... Can you give more information regarding how the user was copy/paste'ing? What kind of data? From which software?... -- Andy Speagle THE Student - UCATS Wichita State University signature.asc Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
