Re: [rt-users] DateTime custom field display issues

2012-11-06 Thread Kevin Falcone 
On Thu, Nov 01, 2012 at 09:27:04PM +0100, Alek Cesarz wrote:
> rt-users-requ...@lists.bestpractical.com pisze, W dniu 2012-10-29 17:00:
> > hello everyone,
> > some time ago I asked my team member to investigate problem with display
> > format of DateTime custom fields, but unfortunately he failed - so I
> > have to fix it myself... ((-:
> > I am using a few DateTime fields to mark some actions. they are rendered
> > correctly in Ticket preview/summary but in searches they are shown in
> > default ISO/UTC format.
> 
> has anyone seen this issue in you installations or am I the only case?

I suspect you're running into the problem that the search result formats
are just printing out the value of the custom field, not running it
through the formatters. I thought there was a bug open about using the
more standard renderers for CFs in 4.2, but I can't easily find it.

You'll find the relevant code in Elements/ColumnMap (search for
CustomField), and you could use a callback to fix your CFs locally
until such time as they're sorted out in core.

-kevin


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Re: [rt-users] DateTime custom field display issues

2012-11-01 Thread Alek Cesarz 
rt-users-requ...@lists.bestpractical.com pisze, W dniu 2012-10-29 17:00:
> hello everyone,
> some time ago I asked my team member to investigate problem with display
> format of DateTime custom fields, but unfortunately he failed - so I
> have to fix it myself... ((-:
> I am using a few DateTime fields to mark some actions. they are rendered
> correctly in Ticket preview/summary but in searches they are shown in
> default ISO/UTC format.

hi,
has anyone seen this issue in you installations or am I the only case?

cheers,
Alek

We're hiring! http://bestpractical.com/jobs

[rt-users] DateTime custom field display issues

2012-10-29 Thread Alek Cesarz 
hello everyone,
some time ago I asked my team member to investigate problem with display
format of DateTime custom fields, but unfortunately he failed - so I
have to fix it myself... ((-:
I am using a few DateTime fields to mark some actions. they are rendered
correctly in Ticket preview/summary but in searches they are shown in
default ISO/UTC format.
here is an example (excerpt from search page source):

WRO Grunwaldzka
2012-09-26 13:56:00
2012-10-17 11:05:00
Priorytet 3
2012-10-27 17:37

first 2 dates are custom fields and the last one is system bulitin
"Resolved" value.
in RT_SiteConfig.pm I have set following variables:
Set($Timezone, "Europe/Warsaw");
Set($DateTimeFormat, { Format => "ISO", Timezone => "server", Seconds =>
0 });

as you can see RT follows this setting for system fields but ignores it
for Custom Field.

in Ticket/Display everything is OK:
 
Początek awarii:

2012-09-26 15:56

  
  
Koniec awarii:

2012-10-17 13:05

  


please help me fix this.

best regards,
Alek



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