[rt-users] Delete reminders

[José Gregorio Díaz Unda]

Hi all and thanks in advance.

How can I delete reminders in RT 3.6.8 ?

Debian Lenny with RT working like a charm.

Thanks again.

José Gregorio.

Enviado desde mi dispositivo movil BlackBerry® de Digitel.

Re: [rt-users] Delete reminders

[Emmanuel Lacour]

On Tue, Mar 15, 2011 at 11:31:50AM +, José Gregorio Díaz Unda wrote:
 Hi all and thanks in advance.
 
 How can I delete reminders in RT 3.6.8 ?
 

Just display the related ticket, select the reminder in the reminder
widget, click on Save in this widget.

You can also have more control on reminders by clicking on Reminders
menu link on the ticket display page.

Re: [rt-users] Delete reminders

[Kenneth Crocker]

Jose,

I had to use the following scrip in 3.6.x. In 3.8.x, I don't believe this is
necessary.

Scrip On Resolve
Condition: On Resolve
Action: User-Defined
Template: Global template: Blank
Stage: TransactionBatch

Custom Action Prep Code:
# Resolve all Ticket reminders when the Ticket is resolved

my $ticket = $self-TicketObj;
my $trans = $self-TransactionObj;
my $tickets = new RT::Tickets(RT-SystemUser);
my $id = $ticket-id;

if  (defined($id))
{
 $tickets-FromSQL('Type = reminder AND RefersTo='.$id.'');
#  Loop thru all Reminders
 while (my $reminder = $tickets-Next) {
$RT::Logger-info(Closing associated reminder);
$reminder-SetStatus(resolved);
 }
}

return 1;

Custom Action Cleanup Code:
return 1;

I got this off the RT wiki. There's a lot of neat stuff there.

Kenn
LBNL

2011/3/15 José Gregorio Díaz Unda xt4...@yahoo.com

 Hi all and thanks in advance.

 How can I delete reminders in RT 3.6.8 ?

 Debian Lenny with RT working like a charm.

 Thanks again.

 José Gregorio.

 Enviado desde mi dispositivo movil BlackBerry® de Digitel.