[rt-users] Difference between reply and comment
Hello everybody One of my colleague ask me this and i have to admit from myself ... i don't know did anybody know where is the difference? best regards john s. -- View this message in context: http://old.nabble.com/Difference-between-reply-and-comment-tp31654519p31654519.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Difference between reply and comment
The answer is in the wiki Gerard On 2011-05-19 11:57, john s. wrote: Hello everybody One of my colleague ask me this and i have to admit from myself ... i don't know did anybody know where is the difference? best regards john s.
Re: [rt-users] Difference between reply and comment
On 19 May 2011, at 10:57, john s. wrote: Hello everybody One of my colleague ask me this and i have to admit from myself ... i don't know did anybody know where is the difference? best regards john s. Hi John I believe comment doesn't send an email to the requestor whereas reply does regards Garry -- Dr Garry Booth IT Services Loughborough University
Re: [rt-users] Difference between reply and comment
thnx everybody best regards john s. -- View this message in context: http://old.nabble.com/Difference-between-reply-and-comment-tp31654519p31654901.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Difference between reply and comment
The answer is indeed in the wiki. Reply is the same as Correspondence that goes to the Requestor, maybe the CC: on the ticket. Comments are generally for internal staff and may be sent to the AdminCC. -- View this message in context: http://old.nabble.com/Difference-between-reply-and-comment-tp31654519p31655703.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
