Re: [rt-users] Error creating tickets
[Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$ [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket 879. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$ [Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created due to an internal error (/opt/rt4/share/html/Elements/Error:82) [Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured $ On Jun 21, 2012, at 5:01 PM, Borngunners borngunn...@aol.com wrote: Ticket could not be created due to an internal error
Re: [rt-users] Error creating tickets
Below is my configuration settings:
# THE BASICS:
Set($rtname, 'University admin Center');
Set($Organization, 'ticket');
Set($CorrespondAddress , 'helpd...@ticket.co.it');
Set($CommentAddress , 'helpd...@ticket.co.it');
Set($Timezone , 'US/Eastern'); # obviously choose what suits you
Set($MinimumPasswordLength, 8);
#Set(@plugins, qw(RT::FM));
#Set(@Plugins, 'RT::FM', 'RT::IR');
Set(@ActiveStatus, qw(new open hold resolved));
# THE DATABASE:
Set($DatabaseType, 'mysql'); # e.g. Pg or mysql
# These are the settings we used above when creating the RT database,
# you MUST set these to what you chose in the section above.
Set($DatabaseUser , 'rtuser');
Set($DatabasePassword , 'wibble');
Set($DatabaseName , 'rt4'); # Ensure this is set to rt4!
Set($DatabaseRTHost, 'localhost');
# THE WEBSERVER:
Set($WebPath , );
Set($WebBaseURL , http://helpdesks.ticket.co.it;);
#THE EMAIL SERVER
Set($SendmailPath , /usr/sbin/sendmail);
Set($SendmailArguments,-oi -t -ODeliveryMode=b -OErrorMode=m);
Set($UseFriendlyFromLine, 1);
Set($FriendlyFromLineFormat, \%s via RT\ %s);
Set($TruncateLongAttachments, undef);
Set($MaxAttachmentSize , 1000);
Set($EmailCompletionUnprivileged,privileged);
Set($RTAddressRegexp , 'helpdesk\@ticket.co.it$');
Set($FriendlyFromLineFormat, \s\ %s);
#THE LDAP SERVER
Set(@Plugins, qw(RT::Authen::ExternalAuth));
# Following is LDAP authorization block
Set($ExternalAuthPriority, [ 'My_LDAP' ] );
Set($ExternalInfoPriority, [ 'My_LDAP' ] );
Set($ExternalServiceUsesSSLorTLS,0);
Set($AutoCreateNonExternalUsers, 1);
Set($ExternalSettings, {
'My_LDAP' = {
'type' = 'ldap',
'server'= 'ticket.co.it',
'user' = 'ad...@ticket.co.it',
'pass' = '5aH3t!40',
'base' = 'DC=ticket,DC=co,DC=it',
'filter'= '(ObjectClass=*)',
#'d_filter' =
'(userAccountControl:1.2.840.113556.1.4.803:=2)',
'tls' = 0,
#'ssl_version' = 3,
'net_ldap_args' = [version = 3 ],
#'group' = 'cn=RT
Users,ou=Services,dc=internal,dc=local',
#'group_attr'= 'member',
'attr_match_list' = [ 'Name', 'EmailAddress' ],
'attr_map' = { 'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' =
'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' =
'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' =
'telephoneNumber',
'Address1' =
'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
}
}
}
);
1;
Thanks
Alhaji
On Jun 22, 2012, at 6:55 AM, Al Kay borngunn...@aol.com wrote:
[Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type
'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$
[Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket
879. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$
[Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created due to
an internal error (/opt/rt4/share/html/Elements/Error:82)
[Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down
[Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu)
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2
configured $
On Jun 21, 2012, at 5:01 PM, Borngunners borngunn...@aol.com wrote:
Ticket could not be created due to an internal error
Re: [rt-users] Error creating tickets
On Fri, Jun 22, 2012 at 06:55:23AM -0400, Al Kay wrote: [Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$ [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket 879. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$ That points to serious database issues. Does your database user have proper permissions, is the database logging anything? -kevin [Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created due to an internal error (/opt/rt4/share/html/Elements/Error:82) [Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured $ pgpfoNDDfBA5t.pgp Description: PGP signature
Re: [rt-users] Error creating tickets
I backed and restored the database of my old rt system version 3.8 and installed rt on another server since my old server is almost about to die. I am in the process of testing my new server and I am getting this error message
Re: [rt-users] Error creating tickets
On 22 Jun 2012, at 6:55, Al Kay wrote: [Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$ [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket 879. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$ [Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created due to an internal error (/opt/rt4/share/html/Elements/Error:82) [Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured $ Those log lines are truncated and out of order, so it is hard to trust that they are accurate and meaningful or to discern much meaning from them. However, the most likely cause of a problem like this is database misconfiguration. Are you sure that your $DatabaseUser and $DatabasePassword settings are correct? Can you access the database using the mysql command-line client?
Re: [rt-users] Error creating tickets
I can access the database using the mysql command line... The database was dumped from a previous RT database with 3.8 version and restored to a newly created RT database with 4.02 version on a different machine... Everything else looks like okay except creating tickets... -Original Message- From: Bill Cole rtusers-20090...@billmail.scconsult.com To: RT-Users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Fri, Jun 22, 2012 4:51 pm Subject: Re: [rt-users] Error creating tickets On 22 Jun 2012, at 6:55, Al Kay wrote: [Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$ [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket 879. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$ [Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created due to an internal error (/opt/rt4/share/html/Elements/Error:82) [Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured $ Those log lines are truncated and out of order, so it is hard to trust that they are accurate and meaningful or to discern much meaning from them. However, the most likely cause of a problem like this is database misconfiguration. Are you sure that your $DatabaseUser and $DatabasePassword settings are correct? Can you access the database using the mysql command-line client?
Re: [rt-users] Error creating tickets
On 22 Jun 2012, at 17:25, Borngunners wrote: I can access the database using the mysql command line... The database was dumped from a previous RT database with 3.8 version and restored to a newly created RT database with 4.02 version on a different machine... Everything else looks like okay except creating tickets... That leaves doing the database conversion from 3.8.x to 4.x as the most likely reason for a problem. Did you run make upgrade AND make upgrade-database with the database running? -Original Message- From: Bill Cole rtusers-20090...@billmail.scconsult.com To: RT-Users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Fri, Jun 22, 2012 4:51 pm Subject: Re: [rt-users] Error creating tickets On 22 Jun 2012, at 6:55, Al Kay wrote: [Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$ [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket 879. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$ [Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created due to an internal error (/opt/rt4/share/html/Elements/Error:82) [Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured $ Those log lines are truncated and out of order, so it is hard to trust that they are accurate and meaningful or to discern much meaning from them. However, the most likely cause of a problem like this is database misconfiguration. Are you sure that your $DatabaseUser and $DatabasePassword settings are correct? Can you access the database using the mysql command-line client?
Re: [rt-users] Error creating tickets
thanks. Now I can create tickets...
[rt-users] Error creating tickets
Ticket could not be created due to an internal error
Re: [rt-users] Error creating tickets with the Perl API
Do you use custom option LexiconLanguages in the site config? Try update Locale::Maketext::Lexicon, the error you see is a bug in this module and I'm pretty sure it's been fixed. On 3/19/07, Holger Steudle [EMAIL PROTECTED] wrote: Hi everybody, I am trying to create tickets from a CSV file as a cronjob each night using the Perl API of RT. We are running RT 3.6.1 on a Debian System. I used the CliBasics Example from the Wiki as a guideline, but when i call RT::LoadConfig(); i get an Error next at /usr/share/perl5/Locale/Maketext/Lexicon.pm line 427. I only found people with this error at installation time but there everything was fine. Anybody got some hints where to look? Best Regards Holger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error creating tickets with the Perl API
On Montag 19 März 2007, Holger Steudle wrote: Hi everybody, I am trying to create tickets from a CSV file as a cronjob each night using the Perl API of RT. We are running RT 3.6.1 on a Debian System. I used the CliBasics Example from the Wiki as a guideline, but when i call RT::LoadConfig(); i get an Error next at /usr/share/perl5/Locale/Maketext/Lexicon.pm line 427. I only found people with this error at installation time but there everything was fine. Anybody got some hints where to look? I have use RT::Interface::CLI qw(CleanEnv GetCurrentUser GetMessageContent loc); in my script.Or why not use the rt scricpt for that? -- Rolf plusW Rolf Schaufelberger Beim Brünnele 6Tel. 49 7181 994 35 50 73614 Schorndorf Fax. 49 7181 994 32 75 [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error creating tickets with the Perl API
Hi everybody, I am trying to create tickets from a CSV file as a cronjob each night using the Perl API of RT. We are running RT 3.6.1 on a Debian System. I used the CliBasics Example from the Wiki as a guideline, but when i call RT::LoadConfig(); i get an Error next at /usr/share/perl5/Locale/Maketext/Lexicon.pm line 427. I only found people with this error at installation time but there everything was fine. Anybody got some hints where to look? Best Regards Holger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
