Re: [rt-users] Global RT at a Glance not taking effect
On Thu, Aug 29, 2013 at 09:47:56PM +0100, Guy Baxter wrote: On 29 August 2013 21:37, Kevin Falcone [1]falc...@bestpractical.com wrote: On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote: Hi all, I've got an issue with RT at a glance global configuration not working. I want only Dashboards to be visible on the homepage after a user logs in. I've set the following in tools configuration Global RT at a Glance RT at a glance body: Dasboards RT at a glance: Summary: blank When logging in as root this applies fine. When logging in as any other users ( we use RT External Auth) it does not apply. Do these users have their own homepage settings from previous use/customization? You will need to reset that, or just clear their homepage preferences in the Attributes table in the database. No, they've never been able to set them no permissions to set preferences was the error they got. How would I go about clearing the homepage preferences anyway? As the relevant user - Settings - RT at a Glance, although if they don't have ModifySelf they may not be able to get there and you may need to go look in the Attributes table for rows with a name of Pref-HomepageSettings and then use /opt/rt4/sbin/rt-attributes-viewer with the id of the row to see what user has an override. -kevin pgpx4WwJIsajL.pgp Description: PGP signature
[rt-users] Global RT at a Glance not taking effect
Hi all, I've got an issue with RT at a glance global configuration not working. I want only Dashboards to be visible on the homepage after a user logs in. I've set the following in tools configuration Global RT at a Glance RT at a glance body: Dasboards RT at a glance: Summary: blank When logging in as root this applies fine. When logging in as any other users ( we use RT External Auth) it does not apply. I also tried setting: Set ( $HomepageComponents, [qw(Dashboards)]); in RT_SiteConfig.pm But that didn't work either. Users can access Dashboards fine, so it doesn't appear to be a permissions issue, i just want them only to be able to see their dashboards rather than have to navigate to them. Could anyone assist please? RT Version is 4.0.1, External Auth is version 0.12 Many thanks.
Re: [rt-users] Global RT at a Glance not taking effect
On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote: Hi all, I've got an issue with RT at a glance global configuration not working. I want only Dashboards to be visible on the homepage after a user logs in. I've set the following in tools configuration Global RT at a Glance RT at a glance body: Dasboards RT at a glance: Summary: blank When logging in as root this applies fine. When logging in as any other users ( we use RT External Auth) it does not apply. Do these users have their own homepage settings from previous use/customization? You will need to reset that, or just clear their homepage preferences in the Attributes table in the database. I also tried setting: Set ( $HomepageComponents, [qw(Dashboards)]); in RT_SiteConfig.pm But that didn't work either. HomepageComponents doesn't forcibly turn off components in 4.0. It will in 4.2 Users can access Dashboards fine, so it doesn't appear to be a permissions issue, i just want them only to be able to see their dashboards rather than have to navigate to them. Could anyone assist please? RT Version is 4.0.1, External Auth is version 0.12 With 4.0.1, you could be running into some bug (4.0.17 is current) but start by resetting homepage settings for one of your external auth users and seeing if that fixes it. Homepages are also cached in the session, so you need to log in and out. -kevin pgpgQMAfX6CgD.pgp Description: PGP signature
Re: [rt-users] Global RT at a Glance not taking effect
On 29 August 2013 21:37, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote: Hi all, I've got an issue with RT at a glance global configuration not working. I want only Dashboards to be visible on the homepage after a user logs in. I've set the following in tools configuration Global RT at a Glance RT at a glance body: Dasboards RT at a glance: Summary: blank When logging in as root this applies fine. When logging in as any other users ( we use RT External Auth) it does not apply. Do these users have their own homepage settings from previous use/customization? You will need to reset that, or just clear their homepage preferences in the Attributes table in the database. No, they've never been able to set them no permissions to set preferences was the error they got. How would I go about clearing the homepage preferences anyway? I also tried setting: Set ( $HomepageComponents, [qw(Dashboards)]); in RT_SiteConfig.pm But that didn't work either. HomepageComponents doesn't forcibly turn off components in 4.0. It will in 4.2 Users can access Dashboards fine, so it doesn't appear to be a permissions issue, i just want them only to be able to see their dashboards rather than have to navigate to them. Could anyone assist please? RT Version is 4.0.1, External Auth is version 0.12 With 4.0.1, you could be running into some bug (4.0.17 is current) but start by resetting homepage settings for one of your external auth users and seeing if that fixes it. Homepages are also cached in the session, so you need to log in and out. I've tried that, but will clear the mason cache/ reboot the server to see if it has any effect. -kevin Will report back tomorrow morning. Thanks so far.
