Hi Jason,
Unless things have changed radically between 3.6.5 and 3.8, if a global
scrip is enabled it will always run when the trigger conditions are met;
you can't turn a global scrip off for specific queues.
Templates work differently, though. A global template (like Autoreply) can
be overridden in a queue by creating a template in the queue with the same
name as the global template. RT will see the template in the queue and use
it instead of the corresponding global template.
Regards,
Gene
At 08:19 AM 7/31/2008, Jason Doran wrote:
Hi,
RT has global scrips that apply to all queues. Is there a way to leave
these scripts completely alone and simply to stop a global script from
running on a specific queue?
For example we have the following global scrip:-
Description:On Create Autoreply To Requestors
Condition: On Create
Action: Autoreply to Requestors
Template: Global template: Autoreply
Stage: Transaction Create
Suppose I have a queue that I want a slightly different Autoreply on.
How do I set things up so that all other queues get the standard
Autoreply, but a specific queue gets a different scrip/template only.
At the moment I get *two* emails when I submit to this other queue.
One from the global script/template and a queue specific one.
Is this even possible or is there a better way to do this? I know I
could disable the global script, but then I would have to have an
Autoreply setup for all other queues. Any help or just some pointers
would be great.
I am still getting my head around how RT works and I don't want to
make silly workflow decisions before rolling this out.
Regards,
Jason Doran,
National University of Ireland, Maynooth
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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