Re: [rt-users] Graph and Dashboards by email
Hi, the email stay in the internal network of the company. From RT to SMTP sever then to mail clients. Both server and mail client accept html email, and looking at the email in text, i can see that everything is kept es RT sent it. Only Lotus Notes won't display PNG images, so i did the previous mentioned patch to have pie chart/Bar graphs working. thanks for your answer. Btw, i've just finished translating the UserWebuide to french, soon to publish here. Raphaël MOUNEYRES Kenneth Crocker Envoyé par : rt-users-boun...@lists.bestpractical.com 07/07/2011 18:51 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] Graph and Dashboards by email Raphael, No it isn't. I have some graphs I send out in a dashboard and they all look fine. The only problem I've had with dashboards is the "No Limit" option doesn't really work and the output gets dropped after a certain number of lines. The graphs show up fine (I'm still in 3.8.7). Two considerations, your email provider (Gmail, etc.) may not like the html or whatever format you are sending and it has to be configured for that type of info. Maybe it wants text only. The other consideration is what you might have to do to RT to configure output in email to make graphs display inline. I really don't know as I haven't had to look into anything like that as yet. Hope this helped. Kenn LBNL 2011/7/7 Raphaël MOUNEYRES Hi, still using RT 3.8.8 ;) i have included multiple Queries to a dashboard, including 2 graphs : A pie chart one , and a tickets relationship one This dashboard is correctly displaying all my queries (tables & graphs) inside RT webUI. But when sending this dashboard on email, the graphs aren't displayed (i've got a small red box with a cross instead , meaning image not available)... our mail client is Lotus Notes. Is it normal ? Raphaël # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." # 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." # 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Graph and Dashboards by email
Raphael, No it isn't. I have some graphs I send out in a dashboard and they all look fine. The only problem I've had with dashboards is the "No Limit" option doesn't really work and the output gets dropped after a certain number of lines. The graphs show up fine (I'm still in 3.8.7). Two considerations, your email provider (Gmail, etc.) may not like the html or whatever format you are sending and it has to be configured for that type of info. Maybe it wants text only. The other consideration is what you might have to do to RT to configure output in email to make graphs display inline. I really don't know as I haven't had to look into anything like that as yet. Hope this helped. Kenn LBNL 2011/7/7 Raphaël MOUNEYRES > > Hi, > still using RT 3.8.8 ;) > > i have included multiple Queries to a dashboard, including 2 graphs : A pie > chart one , and a tickets relationship one > This dashboard is correctly displaying all my queries (tables & graphs) > inside RT webUI. > But when sending this dashboard on email, the graphs aren't displayed (i've > got a small red box with a cross instead , meaning image not available)... > our mail client is Lotus Notes. > Is it normal ? > > Raphaël > > # > " Ce courriel et les documents qui lui sont joints peuvent contenir des > informations confidentielles ou ayant un caractère privé. S'ils ne vous sont > pas destinés, nous vous signalons qu'il est strictement interdit de les > divulguer, de les reproduire ou d'en utiliser de quelque manière que ce > soit le contenu. Si ce message vous a été transmis par erreur, merci d'en > informer l'expéditeur et de supprimer immédiatement de votre système > informatique ce courriel ainsi que tous les documents qui y sont attachés." > > >** > > " This e-mail and any attached documents may contain confidential or > proprietary information. If you are not the intended recipient, you are > notified that any dissemination, copying of this e-mail and any attachments > thereto or use of their contents by any means whatsoever is strictly > prohibited. If you have received this e-mail in error, please advise the > sender immediately and delete this e-mail and all attached documents > from your computer system." > # > > > > > 2011 Training: http://bestpractical.com/services/training.html > 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Graph and Dashboards by email
Hi, still using RT 3.8.8 ;) i have included multiple Queries to a dashboard, including 2 graphs : A pie chart one , and a tickets relationship one This dashboard is correctly displaying all my queries (tables & graphs) inside RT webUI. But when sending this dashboard on email, the graphs aren't displayed (i've got a small red box with a cross instead , meaning image not available)... our mail client is Lotus Notes. Is it normal ? Raphaël # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." # 2011 Training: http://bestpractical.com/services/training.html