Adrian,
I'm not real clear on what it is you're asking; do you want RT to
automatically send a Cc to someone? Do you want your original email to RT
to be copied to someone?
If the first is true, RT will send a copy to anyone listed as a Cc Watcher
for the Queue, provided you have a notification scrip to do so. OR, you can
configure RT to automatically add any Cc from an incoming email to be a
Cc on the ticket that is created, OR you can write a scrip to that on a
Queue by Queue basis (we did the last).
Kenn
LBNL
On Fri, Apr 1, 2011 at 2:46 AM, Adrian Stel adisa...@gmail.com wrote:
Hi All,
how to add additional e-mail address, when I submitt ticket
notification are sent only to private e-mail address I would like to
send copy this e-mail to another address.
--
Best Regards
Adrian Stelmaszyk
