Re: [rt-users] How to get authentication while opening ticket from the link in the admin correspondance mail.?
Hello Ruslan, Thanks for your suggestion; however my cigarette went in vein. This couldnt solve my requirement. Any other ways.??? Please suggest. Like any forums or chat rooms. etc.. Got a deadline also for this task. Thanks Manohar -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Tuesday, May 26, 2009 8:02 PM To: H Manohar rayker Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] How to get authentication while opening ticket from the link in the admin correspondance mail.? I believe you adjusted NoAuth regexp in the config, didn't you? This regexp doesn't mean UI will start working without auth, but the following instead components matching this regular expression can work without any credentials. On Tue, May 26, 2009 at 4:11 PM, H Manohar rayker manoha...@glowtouch.com wrote: Hi, When a ticket is created we get a admin correspondence mail with the ticket id , owner and the link to the ticket. Now when we click the link of the ticket directly it should open up the login screen after entering the user name and password which should proceed showing the ticket details. For eg.: http://abc.defghk.com/Ticket/Display.html?id=345 The ticket opens up from the link when there is already a user logged in. If there are no users logged in we get the error: Can't call method HasRight on an undefined value at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351. When refered to the rt.log I find this error: [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) Is this is a bug or what do I need to do to get this working? Please Guide . Im using RT 3.8.2, Apache 1.3, CentOS 5.2 Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to get authentication while opening ticket from the link in the admin correspondance mail.?
Hi, When a ticket is created we get a admin correspondence mail with the ticket id , owner and the link to the ticket. Now when we click the link of the ticket directly it should open up the login screen after entering the user name and password which should proceed showing the ticket details. For eg.: http://abc.defghk.com/Ticket/Display.html?id=345 The ticket opens up from the link when there is already a user logged in. If there are no users logged in we get the error: Can't call method HasRight on an undefined value at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351. When refered to the rt.log I find this error: [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) Is this is a bug or what do I need to do to get this working? Please Guide.. I'm using RT 3.8.2, Apache 1.3, CentOS 5.2 Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to get authentication while opening ticket from the link in the admin correspondance mail.?
I believe you adjusted NoAuth regexp in the config, didn't you? This regexp doesn't mean UI will start working without auth, but the following instead components matching this regular expression can work without any credentials. On Tue, May 26, 2009 at 4:11 PM, H Manohar rayker manoha...@glowtouch.com wrote: Hi, When a ticket is created we get a admin correspondence mail with the ticket id , owner and the link to the ticket. Now when we click the link of the ticket directly it should open up the login screen after entering the user name and password which should proceed showing the ticket details. For eg.: http://abc.defghk.com/Ticket/Display.html?id=345 The ticket opens up from the link when there is already a user logged in. If there are no users logged in we get the error: “Can't call method HasRight on an undefined value at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351.” When refered to the rt.log I find this error: [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) Is this is a bug or what do I need to do to get this working? Please Guide…. I’m using RT 3.8.2, Apache 1.3, CentOS 5.2 Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
