Re: [rt-users] How to setting multiple email addresses on Request Tracker
Thank you Roy, i already set that way and now the multiple email address is work on my RT instance. Regards, Samuel On Fri, Sep 9, 2011 at 4:53 PM, Raed El-Hames raed.el-ha...@daisygroupplc.com wrote: Samuel, ** ** I must admit I know little about getmail, but assuming the xxx@gmail.comalias creates tickets in the General queue then I would guess you can configure it as: ** ** [retriever] type = SimplePOP3SSLRetriever server = pop.gmail.com username = x...@gmail.com password = xxx ** ** [destination] type = MDA_external path = /opt/rt4/bin/rt-mailgate user = samuel group = samuel arguments = (--url, http://localhost/rt4/;, --queue, General, --action, correspond,) ** ** [options] read_all = false delete_after = 8 verbose = 2 # [retriever] type = SimplePOP3SSLRetriever server = pop.gmail.com username = queue1_n...@gmail.com password = xxx ** ** [destination] type = MDA_external path = /opt/rt4/bin/rt-mailgate user = samuel group = samuel arguments = (--url, http://localhost/rt4/;, --queue, queue1_name, --action, correspond,) ** ** [options] read_all = false delete_after = 8 verbose = 2 # [retriever] type = SimplePOP3SSLRetriever server = pop.gmail.com username = queue2_n...@gmail.com password = xxx ** ** [destination] type = MDA_external path = /opt/rt4/bin/rt-mailgate user = samuel group = samuel arguments = (--url, http://localhost/rt4/;, --queue, queue2_name, --action, correspond,) ** ** [options] read_all = false delete_after = 8 verbose = 2 #== ** ** Note the changes in arguments section for each username. ** ** Hope that helps; ** ** Regards, Roy ** ** *Visit our website today **www.daisygroupplc.com*http://www.daisygroupplc.com * * Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR Company Registration Number: 4145329 | VAT Number: 722471355 Daisy Communications Limited is a company registered in England and Wales. *DISCLAIMER ** This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising. If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender. In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise. WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any attachments. * *NOTICE TO CUSTOMERS * *If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested.*** *From:* Samuel Ferdian [mailto:sam.ferd...@gmail.com] *Sent:* 09 September 2011 05:52 *To:* Raed El-Hames *Cc:* rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] How to setting multiple email addresses on Request Tracker ** ** Hi Roy, I am using getmail to get email. Here is the configuration of getmail (i am using CentOs): ** ** == [retriever] type = SimplePOP3SSLRetriever server = pop.gmail.com username = x...@gmail.com password = xxx ** ** [destination] type = MDA_external path = /opt/rt4/bin/rt-mailgate user
[rt-users] How to setting multiple email addresses on Request Tracker
Hi there, Introduce i am a newbie on RT, i want to ask if i want to set up multiple email on RT instance. I was installed one RT instance on a server, then i want to set up multiple email address to create ticket by email. e.g: 1. ema...@gmail.com, 2. ema...@gmail.com, 3. ema...@gmail.com So each of email can be set to one queue that i have. How steps steps should be taken to this all happen on my server ? Thank You. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] How to setting multiple email addresses on Request Tracker
How did you set up your RT mail, exim , fetchmail ?? Have a look at http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more information. Regards; Roy [cid:image6ea795.GIF@1c454eed.4b9fc82e] Visit our website today www.daisygroupplc.comhttp://www.daisygroupplc.com Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR Company Registration Number: 4145329 | VAT Number: 722471355 Daisy Communications Limited is a company registered in England and Wales. DISCLAIMER This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising. If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender. In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise. WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any attachments. NOTICE TO CUSTOMERS If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Samuel Ferdian Sent: 08 September 2011 12:39 To: rt-users@lists.bestpractical.com Subject: [rt-users] How to setting multiple email addresses on Request Tracker Hi there, Introduce i am a newbie on RT, i want to ask if i want to set up multiple email on RT instance. I was installed one RT instance on a server, then i want to set up multiple email address to create ticket by email. e.g: 1. ema...@gmail.commailto:ema...@gmail.com, 2. ema...@gmail.commailto:ema...@gmail.com, 3. ema...@gmail.commailto:ema...@gmail.com So each of email can be set to one queue that i have. How steps steps should be taken to this all happen on my server ? Thank You. inline: image6ea795.GIF RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] How to setting multiple email addresses on Request Tracker
Hello Samuel: Maybe this link could help you: http://requesttracker.wikia.com/wiki/EmailInterface http://requesttracker.wikia.com/wiki/EmailInterface best regards john s. -- View this message in context: http://old.nabble.com/How-to-setting-multiple-email-addresses-on-Request-Tracker-tp32422983p32423515.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] How to setting multiple email addresses on Request Tracker
Hi Roy, I am using getmail to get email. Here is the configuration of getmail (i am using CentOs): == [retriever] type = SimplePOP3SSLRetriever server = pop.gmail.com username = x...@gmail.com password = xxx [destination] type = MDA_external path = /opt/rt4/bin/rt-mailgate user = samuel group = samuel arguments = (--url, http://localhost/rt4/;, --queue, General, --action, correspond,) [options] read_all = false delete_after = 8 verbose = 2 I save that config file in /home/samuel/.getmail/getmail.rtgmail Then i setup cron job to get mail every 15 minutes : getmail -r /home/samuel/.getmail/getmail.rtgmail If i want to add one or more email address to this config to create ticket by mail, how steps should be taken ?? Best Regards, Samuel On Thu, Sep 8, 2011 at 8:16 PM, Raed El-Hames raed.el-ha...@daisygroupplc.com wrote: How did you set up your RT mail, exim , fetchmail ?? Have a look at http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more information. ** ** Regards; Roy ** ** ** ** ** ** *Visit our website today **www.daisygroupplc.com*http://www.daisygroupplc.com * * Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR Company Registration Number: 4145329 | VAT Number: 722471355 Daisy Communications Limited is a company registered in England and Wales. *DISCLAIMER ** This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising. If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender. In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise. WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any attachments. * *NOTICE TO CUSTOMERS * *If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested.*** *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Samuel Ferdian *Sent:* 08 September 2011 12:39 *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] How to setting multiple email addresses on Request Tracker ** ** Hi there, Introduce i am a newbie on RT, i want to ask if i want to set up multiple email on RT instance. I was installed one RT instance on a server, then i want to set up multiple email address to create ticket by email. e.g: 1. ema...@gmail.com, 2. ema...@gmail.com, 3. ema...@gmail.com ** ** So each of email can be set to one queue that i have. ** ** How steps steps should be taken to this all happen on my server ? ** ** Thank You. -- Regards, samuelferdian http://www.samuelferdian.co.cc/ RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
