[rt-users] Images in emails
Hello all, I have finished setting up a new Ubuntu server running RT4.0.2, using modperl2/apache2 . The issue that I am having is that when users send an email with text and images in it, the images are being stripped out and shown as attachments in RT and the AdminCC/watcher emails. Example User sends: Text1 image1 text2 image2 RT displays/Emails AdminsCC Text1 text2 Attachments image1/image2 I have set the templates content type to html, and set to prefer richtext. Is there any way to make RT, and most importantly the emails that RT sends to the AdminCC/watchers format the same way that the email comes in? Thanks for any help! Kev RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Images in emails
Hi, No option out of the box and solving it wouldn't very simple. On Thu, Nov 3, 2011 at 11:44 PM, Kevin Fox wrote: > Hello all, > > I have finished setting up a new Ubuntu server running RT4.0.2, using > modperl2/apache2 . The issue that I am having is that when users send an > email with text and images in it, the images are being stripped out and > shown as attachments in RT and the AdminCC/watcher emails. > > Example > > User sends: > Text1 > image1 > text2 > image2 > > RT displays/Emails AdminsCC > Text1 > > text2 > > Attachments > image1/image2 > > I have set the templates content type to html, and set to prefer richtext. > Is there any way to make RT, and most importantly the emails that RT sends > to the AdminCC/watchers format the same way that the email comes in? > > Thanks for any help! > > Kev > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain — November 28 & 29, 2011 > -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Images in emails
Ah, ok then. Thanks for letting me know Ruslan. I assume that is because the original email is broken up into attachments and text, and the format of the original email is not kept? Thanks again, Kev On Fri, Nov 4, 2011 at 8:48 AM, Ruslan Zakirov wrote: > Hi, > > No option out of the box and solving it wouldn't very simple. > > On Thu, Nov 3, 2011 at 11:44 PM, Kevin Fox wrote: > > Hello all, > > > > I have finished setting up a new Ubuntu server running RT4.0.2, using > > modperl2/apache2 . The issue that I am having is that when users send an > > email with text and images in it, the images are being stripped out and > > shown as attachments in RT and the AdminCC/watcher emails. > > > > Example > > > > User sends: > > Text1 > > image1 > > text2 > > image2 > > > > RT displays/Emails AdminsCC > > Text1 > > > > text2 > > > > Attachments > > image1/image2 > > > > I have set the templates content type to html, and set to prefer > richtext. > > Is there any way to make RT, and most importantly the emails that RT > sends > > to the AdminCC/watchers format the same way that the email comes in? > > > > Thanks for any help! > > > > Kev > > > > > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * Barcelona, Spain — November 28 & 29, 2011 > > > > > > -- > Best regards, Ruslan. > RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Images in emails
On Fri, Nov 4, 2011 at 6:20 PM, Kevin Fox wrote: > Ah, ok then. > > Thanks for letting me know Ruslan. I assume that is because the original > email is broken up into attachments and text, and the format of the original > email is not kept? No, it's not broken up by RT, but by MUA that sends it. Each image is an attachment. Email is HTML where img tags have special URLs to point to attached images, so receiving agent can extract files for images from email's attachments. Even when RT shows HTML it uses scrubber to get rid of dangerous parts. IMG tags are also skipped. Not skiping tags is easy part, but rewriting src attributes to point to attached files is a little bit harder. Images are processed with libraries that have bugs that can be used to inject executable code into images, so it's better to give people link "show images in this email". This is doable, but needs development time. > > Thanks again, > > Kev > > On Fri, Nov 4, 2011 at 8:48 AM, Ruslan Zakirov > wrote: >> >> Hi, >> >> No option out of the box and solving it wouldn't very simple. >> >> On Thu, Nov 3, 2011 at 11:44 PM, Kevin Fox wrote: >> > Hello all, >> > >> > I have finished setting up a new Ubuntu server running RT4.0.2, using >> > modperl2/apache2 . The issue that I am having is that when users send >> > an >> > email with text and images in it, the images are being stripped out and >> > shown as attachments in RT and the AdminCC/watcher emails. >> > >> > Example >> > >> > User sends: >> > Text1 >> > image1 >> > text2 >> > image2 >> > >> > RT displays/Emails AdminsCC >> > Text1 >> > >> > text2 >> > >> > Attachments >> > image1/image2 >> > >> > I have set the templates content type to html, and set to prefer >> > richtext. >> > Is there any way to make RT, and most importantly the emails that RT >> > sends >> > to the AdminCC/watchers format the same way that the email comes in? >> > >> > Thanks for any help! >> > >> > Kev >> > >> > >> > RT Training Sessions (http://bestpractical.com/services/training.html) >> > * Barcelona, Spain — November 28 & 29, 2011 >> > >> >> >> >> -- >> Best regards, Ruslan. > > -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Images in emails
Is there a simple way to filter out known images? Everyone in my company has the same signature with 5 or 6 images in it. It would be nice if I can tell RT to not attach images with those specific names. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Images in emails
On Tue, Nov 15, 2011 at 11:58:09AM -0500, Christopher Lasater wrote: > Is there a simple way to filter out known images? Everyone in my company has > the same signature with 5 or 6 images in it. It would be nice if I can tell > RT to not attach images with those specific names. You really want to put something before RT, like mimedefang or some similar piece of software. pgpItSfmo28JZ.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
