Hi! Some different questions here:
1) It is possible to add meta information from RT in the outgoing mails from the system? For instance I'm interested in getting the current owner of a ticket as a separate mail header. For instance X-RT-Owner: and then set to the current owner of the ticket. That would make it easier to sort out just the tickets I'm concerned with. 2) I have a search where I want to find all tickets without an AdminCc added. How can I do this? 3) We have LDAP authentication against Active Directory working, but we're not getting the correct values populated from AD. Instead I have to go in an manually fill out this information in RT itself. This is the relevant configuration: Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($AutoCreateNonExternalUsers, 1); Set($ExternalSettings, { 'My_LDAP' => { 'type' => 'ldap', 'server' => 'SERVER', 'user' => 'ADMINUSER', 'pass' => 'PASSWORD', 'base' => 'ou=users,dc=local,dc=local,dc=no', 'filter' => '(objectclass=user)', 'd_filter' => '(objectcategory=group)', 'group' => '', 'group_attr' => '', 'tls' => 1, 'ssl_version' => 3, 'net_ldap_args' => [ version => 3 ], 'group_scope' => 'base', 'group_attr_value' => '', 'attr_match_list' => [ 'Name', 'EmailAddress', 'RealName', ], 'attr_map' => { 'Name' => 'sAMAccountName', 'EmailAddress' => 'mail', 'Organization' => 'physicalDeliveryOfficeName', 'RealName' => 'cn', 'ExternalAuthId' => 'sAMAccountName', 'Gecos' => 'sAMAccountName', 'WorkPhone' => 'telephoneNumber', 'Address1' => 'streetAddress', 'City' => 'l', 'State' => 'st', 'Zip' => 'postalCode', 'Country' => 'co' }, }, }); Set($LDAPHost, 'SERVER'); Set($LDAPUser, 'ADMINUSER'); Set($LDAPPassword, 'PASSWORD'); Set($LDAPBase, 'ou=users,dc=local,dc=local,dc=no'); Set($LDAPFilter, '(&(cn = users))'); Set($LDAPCreatePrivileged, 1); So I'm wondering which of these options are actually used, as they seem to be a bit redundant and/or conflicting? I'm running RT 4.2.10, btw. -- Marius
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