[rt-users] Modifying 10 highest tickets
Hi all Happy new year. Does anybody know if there is a way to globally change the default setup for "10 highest priority tickets I own"? e.g: make it order by a custom field. I can easily do it for myself by simply editing the widget, but would like to roll out a change to it for all users regards Garry -- Dr Garry Booth IT Services Loughborough University
Re: [rt-users] Modifying 10 highest tickets
On Tue, Jan 11, 2011 at 01:53:48PM +, Garry Booth wrote: > Hi all > > Happy new year. > > Does anybody know if there is a way to globally change the default setup > for "10 highest priority tickets I own"? > e.g: make it order by a custom field. > I can easily do it for myself by simply editing the widget, but would like > to roll out a change to it for all users > > regards > Garry > Hi Garry, This can be done, but an approach we have taken is to have a custom dashboard that is used by default instead of mucking with the standard system pieces. The advantage of the dashboard method is that you can provide a custom interface for a number of different groups and not just one for all. Regards, Ken
Re: [rt-users] Modifying 10 highest tickets
On Tue, Jan 11, 2011 at 01:53:48PM +, Garry Booth wrote: > Does anybody know if there is a way to globally change the default > setup for "10 highest priority tickets I own"? > e.g: make it order by a custom field. > I can easily do it for myself by simply editing the widget, but > would like to roll out a change to it for all users Click on Edit as a superuser and you can edit the default search -kevin pgpgXaPB8H7fU.pgp Description: PGP signature
