[rt-users] New Queue is not showing up on RT At A Glance
I am running RT 3.6.6. I added a new queue, added an entry into aliases. I can send email to RT and the ticket gets created in the Queue but the queue never shows up on the RT at a glance page. It doesn't show up in the section where it shows the queues that I am and AdminCc for either. The ticket is there , I have rights to see the queue and I gave everyone rights to see the queue but it still doesn't show up in the RT ata glance page. Any ideas why this would happen? John J. Boris, Sr. JEN-A-SyS Administrator Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New Queue is not showing up on RT At A Glance
Duh! Thanks. IS this a browser cache issue? I don't seem to remember having to do this. But then again I forget my name at times. Thanks again John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train! Kenneth Marshall [EMAIL PROTECTED] 4/28/2008 3:23 PM Try logging out and then back in again. Ken On Mon, Apr 28, 2008 at 03:18:48PM -0400, John BORIS wrote: I am running RT 3.6.6. I added a new queue, added an entry into aliases. I can send email to RT and the ticket gets created in the Queue but the queue never shows up on the RT at a glance page. It doesn't show up in the section where it shows the queues that I am and AdminCc for either. The ticket is there , I have rights to see the queue and I gave everyone rights to see the queue but it still doesn't show up in the RT ata glance page. Any ideas why this would happen? John J. Boris, Sr. JEN-A-SyS Administrator Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New Queue is not showing up on RT At A Glance
RT caches the user/groups/access rights only at login time. I was bitten by this once, myself. Ken On Mon, Apr 28, 2008 at 03:27:31PM -0400, John BORIS wrote: Duh! Thanks. IS this a browser cache issue? I don't seem to remember having to do this. But then again I forget my name at times. Thanks again John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train! Kenneth Marshall [EMAIL PROTECTED] 4/28/2008 3:23 PM Try logging out and then back in again. Ken On Mon, Apr 28, 2008 at 03:18:48PM -0400, John BORIS wrote: I am running RT 3.6.6. I added a new queue, added an entry into aliases. I can send email to RT and the ticket gets created in the Queue but the queue never shows up on the RT at a glance page. It doesn't show up in the section where it shows the queues that I am and AdminCc for either. The ticket is there , I have rights to see the queue and I gave everyone rights to see the queue but it still doesn't show up in the RT ata glance page. Any ideas why this would happen? John J. Boris, Sr. JEN-A-SyS Administrator Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
