[rt-users] "New Ticket" creation screen question
To List, I have a user that wants to know if I can change RT to allow that last Queue Selection from the "New Ticket" option (in the upper right hand of the screen) to STAY as last selected until changed. Her reason is that just because she is allowed to create tickets in 10 different Queues, doesn't mean she wants to keep dropping down to the bottom to select the SAME queue over and over. HHHMM. Did I say that right? Let's try again. When she has to create many tickets in a row in the same queue, she would like the last queue selection from the dropdown to remain as the selection until changed. Is there a way to do that? Anyone?? Thanks in advance. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] "New Ticket" creation screen question
> >I have a user that wants to know if I can change RT to allow that > last > Queue Selection from the "New Ticket" option (in the upper right hand of > the screen) to STAY as last selected until changed. Her reason is that > just because she is allowed to create tickets in 10 different Queues, > doesn't mean she wants to keep dropping down to the bottom to select the > SAME queue over and over. HHHMM. Did I say that right? Let's try again. > When she has to create many tickets in a row in the same queue, she > would like the last queue selection from the dropdown to remain as the > selection until changed. Is there a way to do that? Anyone?? Thanks in > advance. Yes, but it'll take some javascript. Use the appropriate callback to load a custom javascript library in the page head. The code will need to find the form (probably using it's class name select-queue) and install an event handler for onChange to store the selected index in a cookie. Your library will also need to contain a line or two with a timeout (to allow time for the page to load) that sets the index of the select from the cookie. -- Cambridge Energy Alliance: Save money & the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] "New Ticket" creation screen question
On Thu, Nov 06, 2008 at 10:24:38AM -0800, Kenneth Crocker wrote: > To List, > > > I have a user that wants to know if I can change RT to allow that last > Queue Selection from the "New Ticket" option (in the upper right hand of > the screen) to STAY as last selected until changed. Her reason is that > just because she is allowed to create tickets in 10 different Queues, > doesn't mean she wants to keep dropping down to the bottom to select the > SAME queue over and over. HHHMM. Did I say that right? Let's try again. > When she has to create many tickets in a row in the same queue, she > would like the last queue selection from the dropdown to remain as the > selection until changed. Is there a way to do that? Anyone?? Thanks in > advance. > In 3.8.1, the default queue displayed here is configurable site wide and in user preferences, this could help this user maybe. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] "New Ticket" creation screen question
Emmanuel, That's really good news. I'd rather wait until we upgrade than to mess around in the code. Thanks for the info. Kenn LBNL On 11/7/2008 12:34 AM, Emmanuel Lacour wrote: > On Thu, Nov 06, 2008 at 10:24:38AM -0800, Kenneth Crocker wrote: >> To List, >> >> >> I have a user that wants to know if I can change RT to allow that last >> Queue Selection from the "New Ticket" option (in the upper right hand of >> the screen) to STAY as last selected until changed. Her reason is that >> just because she is allowed to create tickets in 10 different Queues, >> doesn't mean she wants to keep dropping down to the bottom to select the >> SAME queue over and over. HHHMM. Did I say that right? Let's try again. >> When she has to create many tickets in a row in the same queue, she >> would like the last queue selection from the dropdown to remain as the >> selection until changed. Is there a way to do that? Anyone?? Thanks in >> advance. >> > > In 3.8.1, the default queue displayed here is configurable site wide and > in user preferences, this could help this user maybe. > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
