Re: [rt-users] New ticket genrated for reminder
Kyle, When designing Reminders BP decided to use a Type of ticket rather than create another table. Since the process for a reminder was so similar to a ticket, it made good sense. It is a ticket record with the type = reminder. this also allows for it to be seen in queries separate from tickets. Hope this helps. Kenn LBNL On Tue, May 24, 2011 at 4:20 AM, Kyle Thomas k...@avalontel.com wrote: *Could anyone tell me why when I manually set a reminder for a ticket that I own it creates an entirely new ticket? I see the reminder showing up fine but there is a new ticket being generated with the “Subject” line of the reminder. * *Thanks* *Kyle Thomas*
Re: [rt-users] New ticket genrated for reminder
Thank You Kyle _ From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Wednesday, May 25, 2011 2:44 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New ticket genrated for reminder Kyle, When designing Reminders BP decided to use a Type of ticket rather than create another table. Since the process for a reminder was so similar to a ticket, it made good sense. It is a ticket record with the type = reminder. this also allows for it to be seen in queries separate from tickets. Hope this helps. Kenn LBNL On Tue, May 24, 2011 at 4:20 AM, Kyle Thomas k...@avalontel.com wrote: Could anyone tell me why when I manually set a reminder for a ticket that I own it creates an entirely new ticket? I see the reminder showing up fine but there is a new ticket being generated with the Subject line of the reminder. Thanks Kyle Thomas
[rt-users] New ticket genrated for reminder
Could anyone tell me why when I manually set a reminder for a ticket that I own it creates an entirely new ticket? I see the reminder showing up fine but there is a new ticket being generated with the Subject line of the reminder. Thanks Kyle Thomas
