[rt-users] No Callbacks Showing on RT 3.4.2
I feel embarrassed to ask this, but I just did a fresh RT 3.4.2 install on a RHEL 4 machine and put my customizations in place, and I'm getting my modified Mason components Perl overlays, but not my Callbacks. I can't figure out why the callbacks are not showing up. My callbacks are under the path: $RT_HOME/local/html/Callbacks/mit All files directories under there are owned by root:root and permissions are 755 for dirs, 644 for files. These are the same permissions as for the other mason pieces under local/html, so I'm fairly sure it's not a permissions issue. I originally installed Mason 1.35 and saw Mason/Resolver/File.pm errors in the RT log - I guessed that his was causing the problem, so I downloaded Mason 1.29_02 and installed that. I removed the mason cache, stopped started Apache and the error messages have gone, but still no callbacks. The pieces are: RT 3.4.2 Perl v5.8.5 under linux Apache v1.27; HTML::Mason v1.29_02 mod_perl v1.30 mysql Thanks for any assistance, Steve Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IST) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] No Callbacks Showing on RT 3.4.2
On May 30, 2007, at 9:45 AM, Stephen Turner wrote: I feel embarrassed to ask this, but I just did a fresh RT 3.4.2 install on a RHEL 4 machine and put my customizations in place, and I'm getting my modified Mason components Perl overlays, but not my Callbacks. I can't figure out why the callbacks are not showing up. My callbacks are under the path: $RT_HOME/local/html/Callbacks/mit All files directories under there are owned by root:root and permissions are 755 for dirs, 644 for files. These are the same permissions as for the other mason pieces under local/html, so I'm fairly sure it's not a permissions issue. I originally installed Mason 1.35 and saw Mason/Resolver/File.pm errors in the RT log - I guessed that his was causing the problem, so I downloaded Mason 1.29_02 and installed that. I removed the mason cache, stopped started Apache and the error messages have gone, but still no callbacks. Somewhere around there, for both that ancient RT and ancient Mason, there were changes to Mason's internals that broke Callbacks. Updating mason and the Elements/Callback should improve things. The pieces are: RT 3.4.2 Perl v5.8.5 under linux Apache v1.27; HTML::Mason v1.29_02 mod_perl v1.30 mysql Thanks for any assistance, Steve Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IST) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] No Callbacks Showing on RT 3.4.2
At Wednesday 5/30/2007 01:18 PM, Jesse Vincent wrote: Somewhere around there, for both that ancient RT and ancient Mason, there were changes to Mason's internals that broke Callbacks. Updating mason and the Elements/Callback should improve things. Yes, that was it, thanks. I didn't go quite far enough back with Mason - v 1.28 fixed the problem. Thanks, Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
