I just finish doing this,
use the documentation file
@ /opt/rt4/docs/customizing/articles_introduction.pod
when you create a CLASS mark the checkbox for All Articles in this class
should be listed in a dropdown of the ticket reply page
make sure you set the group permissions to allow users to seeuse
the article in the dropdown menu
as well for the custum fields used in each article.
*---
Rabin Yasharzadehe*
On Mon, May 14, 2012 at 6:46 PM, Max McGrath mmcgr...@carthage.edu wrote:
We just upgraded our test environment from 3.8.8 to 4.0.5. In 3.8.8, when
you resolved (or replied to, etc...) a ticket, we had the *Select an
Article to include* drop-down option that would use an Article from RTFM
and drop them right in the ticket.
In 4.0.5, I am not seeing this option. When I'm resolving a ticket, I see
the *Search for Articles matching* and *Include Article:* options (which
I'm not exactly sure how to use either...), but no drop-downs. In each
Article class I have checked the *All Articles in this class should be
listed in a drop-down of the ticket reply page* option, but I am not
seeing them.
I've checked in IE, Firefox and Chrome -- but no dropdown. Am I missing
something? I've checked the permissions -- I don't believe they are the
cause.
Thanks!
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
