You need to make sure the proper scripts have been added either to the
global or queue-specific 'scrips' list. It's been a long time since I
setup RT from scratch, but I believe by default, CC's are not emailed when
making a comment. Either way, you need to make sure that you have 'On
Comment' and 'On Correspond' (aka reply) scrips set globally or
queue-specifically in order to send email to the proper parties (CC's,
AdminCC's, Requestors, Other Recipients, etc).
James Moseley
"Nicholas
Whitehead"
Sent by: cc
rt-users-bounces@
lists.bestpractic Subject
al.com[rt-users] Outgoing email - comment
01/22/2007 10:11
AM
Hi
I have been using RT for Windows for a few months and have decided to now
move to a Linux platform as it offers more flexibility
I have installed 3.6.3 and I can create tickets and it will email me to my
company email address which is on an exchange box.
However, when I comment or reply to a ticket, then no emails are sent to
the AdminsCcs or Ccs. It always worked on my Windows version
Any help would be greatly appreciated
Thanks in advance
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