Re: [rt-users] Problem calling a custom scrip - Update, but, still stuck.
I changed my scrip to be:
if ($self->TransactionObj->Type ne "Create") {
$RT::Logger->info( "> Not a Create \n" );
return 0; # This is an update transaction
}
my $ticket = $self->TicketObj;
my $CustomFields = $ticket->QueueObj->TicketCustomFields();
while (my $CustomField = $CustomFields->Next()) {
my $nam = $CustomField->Name;
my $val = $self->TicketObj->FirstCustomFieldValue($nam);
$RT::Logger->info( "> CustomField Name: $nam \n" );
$RT::Logger->info( "> CustomField Value: $val \n" );
if ($val =~ /YES/){
$RT::Logger->info( "> This is a change control \n" );
return 1;
}
}
$RT::Logger->info( "> Default 0 exit \n" );
return 0;
And, now I see in the logs;
[Tue Sep 15 04:34:13 2009] [info]: > CustomField Name: Business Unit ((eval
1579):12)
[Tue Sep 15 04:34:13 2009] [info]: > CustomField Value: Charlotte ((eval
1579):13)
[Tue Sep 15 04:34:13 2009] [info]: > CustomField Name: Change Control ((eval
1579):12)
[Tue Sep 15 04:34:13 2009] [info]: > CustomField Value: YES ((eval 1579):13)
[Tue Sep 15 04:34:13 2009] [info]: > This is a change control ((eval 1579):16)
[Tue Sep 15 04:34:13 2009] [info]:
mailto:rt-3.8.4-3172-1252989253-875.246-...@hearstsc.com>>
#246/34573 - Scrip 3 On Create Autoreply To Requestors
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
So, by scrip is being called, but, no tickets are being created;
The scrip settings are;
Condition: User Defined (as above)
Action : Create Tickets
Template : Monitor:Approval
Stage : TransactionCreate
The only other part to this that I know of is the Template. Other then the
template, is there anything else I need to do to auto create the approval
tickets?
Here is my template;
Subject: Approval of { $Tickets{'TOP'}->Subject() }
Queue: ___Approvals
Type : approval
Owner : slan...@hearstsc.com<mailto:slan...@hearstsc.com>
Content : Please review and approve this request.
Depended-On-By : TOP
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Lander, Scott
Sent: Monday, September 14, 2009 5:20 PM
To: 'rt-users@lists.bestpractical.com'
Subject: [rt-users] Problem calling a custom scrip
All,
In 3.8.4, I am attempting to set up an approval queue.The idea is that
if a Custom Field named "Change Control" is set to value 'YES" then a new
ticket will be created to gather the required approval.
This is in queue "Monitoring".
So, in the queue I have a Scrip: Monitor:approval, with a User Defined
condition, Action is Create Tickets, Template is Monitor:Approval, Stage
TransactionComplete.
My Custom Condition originally was:
if ($self->TransactionObj->Type ne "Create") {
return 0; # This is an update transaction
}
my $CustomFields = $ticket->QueueObj->TicketCustomFields();
while (my $CustomField = $CustomFields->Next()) {
if ($self->TicketObj->FirstCustomFieldValue('Change Control') =~ /Yes/i) {
return 1;
}
return 0;
When that failed to do anything, I just changed it to "return 1;".
My template is:
Subject: Approval of { $Tickets{'TOP'}->Subject() }
Queue: ___Approvals
Type : approval
Owner : slan...@hearstsc.com
Content : Please review and approve this request.
Depended-On-By : TOP
When I create a ticket and select YES for my CF, I see this in my log; (note,
my custom scrip is #84)
[Mon Sep 14 21:30:07 2009] [info]:
#239/34524 - Scrip 3 On
Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
sent To:
slan...@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]:
#239/34524 - Scrip 4 On
Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
No recipients found. Not
sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
[Mon Sep 14 21:30:07 2009] [info]:
#239/34524 - Scrip 82 On
Create Notify CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
sent Cc:
slan...@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]: Ticket 239 created in queue 'Monitoring' by
SLANDER (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)
Can anyone see my mistake? Or, am I going about this wrong?
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Re: [rt-users] Problem calling a custom scrip
Hi Scott,
A couple of quick questions, from the logs it looks like the condition to
run your scrip is not being met, what do you have set for the condition of
your scrip? and What part of the transaction are you attaching the scrip to?
Thanks,
Bill G.
william.grabo...@theportalgrp.com
On Mon, Sep 14, 2009 at 2:19 PM, Lander, Scott wrote:
> All,
>
>In 3.8.4, I am attempting to set up an approval queue.The idea is
> that if a Custom Field named "Change Control" is set to value 'YES" then a
> new ticket will be created to gather the required approval.
>
>This is in queue "Monitoring".
>
>So, in the queue I have a Scrip: Monitor:approval, with a User Defined
> condition, Action is Create Tickets, Template is Monitor:Approval, Stage
> TransactionComplete.
>My Custom Condition originally was:
>
> if ($self->TransactionObj->Type ne "Create") {
> return 0; # This is an update transaction
> }
>
>
> my $CustomFields = $ticket->QueueObj->TicketCustomFields();
> while (my $CustomField = $CustomFields->Next()) {
>if ($self->TicketObj->FirstCustomFieldValue('Change Control') =~ /Yes/i)
> {
>return 1;
> }
>
> return 0;
>
>
> When that failed to do anything, I just changed it to "return 1;".
>
>
> My template is:
>
> Subject: Approval of { $Tickets{'TOP'}->Subject() }
> Queue: ___Approvals
> Type : approval
> Owner : slan...@hearstsc.com
> Content : Please review and approve this request.
> Depended-On-By : TOP
>
>
>
> When I create a ticket and select YES for my CF, I see this in my log;
> (note, my custom scrip is #84)
>
>
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-747.239-...@hearstsc.com> #239/34524 - Scrip 3 On
> Create Autoreply To Requestors
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-747.239-...@hearstsc.com> sent To:
> slan...@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-1595.239-...@hearstsc.com> #239/34524 - Scrip 4
> On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-1595.239-...@hearstsc.com> No recipients found.
> Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-1456.239-8...@hearstsc.com> #239/34524 - Scrip 82
> On Create Notify CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-1456.239-8...@hearstsc.com> sent Cc:
> slan...@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
> [Mon Sep 14 21:30:07 2009] [info]: Ticket 239 created in queue 'Monitoring'
> by SLANDER (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)
>
>
> Can anyone see my mistake? Or, am I going about this wrong?
>
>
>
>
>
> This e-mail message is intended only for the personal use of the recipient(s)
> named above. If you are not an intended recipient, you may not review, copy
> or distribute this message. If you have received this communication in error,
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[rt-users] Problem calling a custom scrip
All,
In 3.8.4, I am attempting to set up an approval queue.The idea is that
if a Custom Field named "Change Control" is set to value 'YES" then a new
ticket will be created to gather the required approval.
This is in queue "Monitoring".
So, in the queue I have a Scrip: Monitor:approval, with a User Defined
condition, Action is Create Tickets, Template is Monitor:Approval, Stage
TransactionComplete.
My Custom Condition originally was:
if ($self->TransactionObj->Type ne "Create") {
return 0; # This is an update transaction
}
my $CustomFields = $ticket->QueueObj->TicketCustomFields();
while (my $CustomField = $CustomFields->Next()) {
if ($self->TicketObj->FirstCustomFieldValue('Change Control') =~ /Yes/i) {
return 1;
}
return 0;
When that failed to do anything, I just changed it to "return 1;".
My template is:
Subject: Approval of { $Tickets{'TOP'}->Subject() }
Queue: ___Approvals
Type : approval
Owner : slan...@hearstsc.com
Content : Please review and approve this request.
Depended-On-By : TOP
When I create a ticket and select YES for my CF, I see this in my log; (note,
my custom scrip is #84)
[Mon Sep 14 21:30:07 2009] [info]:
#239/34524 - Scrip 3 On
Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
sent To:
slan...@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]:
#239/34524 - Scrip 4 On
Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
No recipients found. Not
sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
[Mon Sep 14 21:30:07 2009] [info]:
#239/34524 - Scrip 82 On
Create Notify CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
sent Cc:
slan...@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]: Ticket 239 created in queue 'Monitoring' by
SLANDER (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)
Can anyone see my mistake? Or, am I going about this wrong?
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named above. If you are not an intended recipient, you may not review, copy or
distribute this message. If you have received this communication in error,
please notify the Hearst Service Center (cad...@hearstsc.com) immediately by
email and delete the original message.
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