subject:"\[rt\-users\] Problem with Approval Creation"

Re: [rt-users] Problem with Approval Creation

2010-10-15 Thread Torsten Brumm

OK, problem fixed, found the error.
Use AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddressesAsString()}
instead


Torsten



2010/10/15 Brumm, Torsten / Kuehne + Nagel / Ham MI-ID <
torsten.br...@kuehne-nagel.com>

>  Dear List,
> i'm trying to create an approval Ticket (RT 3.6.5) with the following
> Template:
>
> ===Create-Ticket: INVEST
> Subject: Manager Approval for Investment: {$Tickets{"TOP"}->Id} -
> {$Tickets{"TOP"}->Subject}
> Depended-On-By: TOP
> Refers-To: {$Tickets{'TOP'}->Id()}
> Queue: ___APPROVAL
> Type: approval
> Requestor: {$Tickets{'TOP'}->RequestorAddresses()}
> AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}
> Content-Type: text/plain
> Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}:
> {$Tickets{"TOP"}->Subject}
>
> {$Tickets{"TOP"}->Transactions->First->Content()}
> ENDOFCONTENT
>
> Script for this:
>
> OnOpen
> CreateTickets
> Template: Approval
>
> So, when a ticket is going to open, create an approval ticket
>
> This is working fine so far, but this Part:
>
> AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}
> wont work, the adminCC Field is empty.
>
> Before the ticket is going to open, we add a group as admincc to the
> ticket, and this group members should later on also the approvers.
>
> Below the logfile output:
>
> [Fri Oct 15 10:26:58 2010] [debug]: Workflow: processing create-INVEST of
> RT::Ticket=HASH(0xa6d3980) (/opt/rt3/lib/RT/Action/CreateTickets.pm:588)
> [Fri Oct 15 10:26:58 2010] [debug]: Workflow: evaluating
> Subject: Manager Approval for Investment: {$Tickets{"TOP"}->Id} -
> {$Tickets{"TOP"}->Subject}
> Depended-On-By: TOP
> Refers-To: {$Tickets{'TOP'}->Id()}
> Queue: ___APPROVAL
> Type: approval
> Requestor: {$Tickets{'TOP'}->RequestorAddresses()}
> AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}
> Content-Type: text/plain
> Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}:
> {$Tickets{"TOP"}->Subject}
>
> {$Tickets{"TOP"}->Transactions->First->Content()}
> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:881)
> [Fri Oct 15 10:26:58 2010] [debug]: Workflow: yielding
> Subject: Manager Approval for Investment: 44425100 - TEST 9 bitten
> ignorieren
> Depended-On-By: TOP
> Refers-To: 44425100
> Queue: ___APPROVAL
> Type: approval
> Requestor: someu...@company.com
> AdminCC:
> Content-Type: text/plain
> Content: Your approval is requested for the ticket 44425100: TEST 9 bitten
> ignorieren
>
> Requested_by_Region: HQ - Head Quarter
> Requested_by_Name: Some Name
> Value: 123
> Remarks:
>
> TEST
>
>
> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:897)
> Any ideas? I'm confused at the moment :-(
>
> Thanks
>
> Torsten
>
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
> (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian
> Marnetté, Mark Reinhardt, Jens Wollesen, Klaus Jäger (stellv.), Sitz:
> Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878,
> Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz:
> Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>



-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

[rt-users] Problem with Approval Creation

2010-10-15 Thread Brumm, Torsten / Kuehne + Nagel / Ham MI-ID

Dear List,
i'm trying to create an approval Ticket (RT 3.6.5) with the following Template:
 
===Create-Ticket: INVEST
Subject: Manager Approval for Investment: {$Tickets{"TOP"}->Id} - 
{$Tickets{"TOP"}->Subject}
Depended-On-By: TOP
Refers-To: {$Tickets{'TOP'}->Id()}
Queue: ___APPROVAL
Type: approval
Requestor: {$Tickets{'TOP'}->RequestorAddresses()}
AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}
Content-Type: text/plain
Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}: 
{$Tickets{"TOP"}->Subject}
 
{$Tickets{"TOP"}->Transactions->First->Content()}
ENDOFCONTENT
 
Script for this:
 
OnOpen
CreateTickets
Template: Approval
 
So, when a ticket is going to open, create an approval ticket
 
This is working fine so far, but this Part:
 
AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}

wont work, the adminCC Field is empty.
 
Before the ticket is going to open, we add a group as admincc to the ticket, 
and this group members should later on also the approvers.
 
Below the logfile output:
 
[Fri Oct 15 10:26:58 2010] [debug]: Workflow: processing create-INVEST of 
RT::Ticket=HASH(0xa6d3980) (/opt/rt3/lib/RT/Action/CreateTickets.pm:588)
[Fri Oct 15 10:26:58 2010] [debug]: Workflow: evaluating
Subject: Manager Approval for Investment: {$Tickets{"TOP"}->Id} - 
{$Tickets{"TOP"}->Subject}
Depended-On-By: TOP
Refers-To: {$Tickets{'TOP'}->Id()}
Queue: ___APPROVAL
Type: approval
Requestor: {$Tickets{'TOP'}->RequestorAddresses()}
AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}
Content-Type: text/plain
Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}: 
{$Tickets{"TOP"}->Subject}
 
{$Tickets{"TOP"}->Transactions->First->Content()}
ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:881)
[Fri Oct 15 10:26:58 2010] [debug]: Workflow: yielding
Subject: Manager Approval for Investment: 44425100 - TEST 9 bitten ignorieren
Depended-On-By: TOP
Refers-To: 44425100
Queue: ___APPROVAL
Type: approval
Requestor: someu...@company.com
AdminCC:
Content-Type: text/plain
Content: Your approval is requested for the ticket 44425100: TEST 9 bitten 
ignorieren
 
Requested_by_Region: HQ - Head Quarter
Requested_by_Name: Some Name
Value: 123
Remarks:
 
TEST
 

ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:897)

Any ideas? I'm confused at the moment :-(
 
Thanks

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), 
Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark 
Reinhardt, Jens Wollesen, Klaus Jaeger (stellv.), Sitz: Bremen, 
Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich 
haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg 
Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne




RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

[rt-users] Problem with Approval Creation

2010-10-15 Thread Torsten Brumm

Dear List,
i'm trying to create an approval Ticket (RT 3.6.5) with the following
Template:

===Create-Ticket: INVEST
Subject: Manager Approval for Investment: {$Tickets{"TOP"}->Id} -
{$Tickets{"TOP"}->Subject}
Depended-On-By: TOP
Refers-To: {$Tickets{'TOP'}->Id()}
Queue: ___APPROVAL
Type: approval
Requestor: {$Tickets{'TOP'}->RequestorAddresses()}
AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}
Content-Type: text/plain
Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}:
{$Tickets{"TOP"}->Subject}

{$Tickets{"TOP"}->Transactions->First->Content()}
ENDOFCONTENT

Script for this:

OnOpen
CreateTickets
Template: Approval

So, when a ticket is going to open, create an approval ticket

This is working fine so far, but this Part:

AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}
wont work, the adminCC Field is empty.

Before the ticket is going to open, we add a group as admincc to the ticket,
and this group members should later on also the approvers.

Below the logfile output:

[Fri Oct 15 10:26:58 2010] [debug]: Workflow: processing create-INVEST of
RT::Ticket=HASH(0xa6d3980) (/opt/rt3/lib/RT/Action/CreateTickets.pm:588)
[Fri Oct 15 10:26:58 2010] [debug]: Workflow: evaluating
Subject: Manager Approval for Investment: {$Tickets{"TOP"}->Id} -
{$Tickets{"TOP"}->Subject}
Depended-On-By: TOP
Refers-To: {$Tickets{'TOP'}->Id()}
Queue: ___APPROVAL
Type: approval
Requestor: {$Tickets{'TOP'}->RequestorAddresses()}
AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}
Content-Type: text/plain
Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}:
{$Tickets{"TOP"}->Subject}

{$Tickets{"TOP"}->Transactions->First->Content()}
ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:881)
[Fri Oct 15 10:26:58 2010] [debug]: Workflow: yielding
Subject: Manager Approval for Investment: 44425100 - TEST 9 bitten
ignorieren
Depended-On-By: TOP
Refers-To: 44425100
Queue: ___APPROVAL
Type: approval
Requestor: someu...@company.com
AdminCC:
Content-Type: text/plain
Content: Your approval is requested for the ticket 44425100: TEST 9 bitten
ignorieren

Requested_by_Region: HQ - Head Quarter
Requested_by_Name: Some Name
Value: 123
Remarks:

TEST


ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:897)
Any ideas? I'm confused at the moment :-(

Thanks

Torsten


-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Problem with Approval Creation

[rt-users] Problem with Approval Creation

[rt-users] Problem with Approval Creation

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