Re: [rt-users] Problem with extension RepeatTicket
There is no problem with Repeat Ticket (that I am aware of), the problem was between our ears! It seems that we both misunderstood how these recurrences work. The four cronjobs are doing exactly what they should. As are the ticket recurrence settings. Basically, the repeated ticket due date is controlled by the "Ticket lead time" setting. The repeated ticket starts date is controlled by the "Recurrence pattern". These are what we should have been paying attention to, not the ticket creation event. The cronjob may create a repeated ticket on Monday but that repeated ticket will not be due to start until the following Thursday. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60560.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Problem with extension RepeatTicket
ok i will switch back to my old shell script solution till the bug is fixed -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60533.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Problem with extension RepeatTicket
Hmmm... I'm unsure what is causing that for you. When I open a console window and run the 'daily' command on it's own (/usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket --type daily) then ALL daily recurrence tickets get repeated, regardless of the day of the week I have chosen on the Ticket Recurrence tab. The same happens for the 'weekly' 'monthly' 'yearly' commands when dealing with 'weekly', 'monthly' 'yearly' recurrence tickets. This is why I created the 4 cronjobs - to workaround the fact that individual recurrence settings were actually being ignored. The cronjobs are *supposed* to separately target each of the 4 types of recurrence ticket. They are timed for the start of the day/week/month/year and /should/ only fire for the relevant type of recurrence. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60522.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Problem with extension RepeatTicket
thx for helping, i changed the cronjobs like you said yesterday, but today i'm still getting tickets from monday or for example friday. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60516.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Problem with extension RepeatTicket
are there any other informations which i could share with you that might help for solving the issue ? Regards, Dave -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60502.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Problem with extension RepeatTicket
Excuse the delay in my response - I was not at work on Friday. After reading your comments I re-examined my settings for RepeatTicket and it turns out I was incorrect about my cronjob - Repeated tickets were not being created how I expected. I have now made four separate cronjobs as a temporary work-around until I find out why the Ticket Recurrence settings are not working as expected. Here they are: 1. 30 08 * * * /usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket --type daily - Fires at 8:30am daily. 2. 30 08 * * 1 /usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket --type weekly - Fires at 8:30am on Monday of every week. 3. 30 08 1 * * /usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket --type monthly - Fires at 8:30am on the first day of every month. 4. 30 08 1 1 * /usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket --type yearly - Fires at 8:30am on the first month of every year. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60504.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Problem with extension RepeatTicket
i changed my RT_SiteConfig to your recommendations yesterday. but today there are still wrong tickets appearing anyway, thanks for your help i.e. this ticket spawned today, it should only appear on mondays: http://requesttracker.8502.n7.nabble.com/file/n60493/.jpg -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60493.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Problem with extension RepeatTicket
On Wed, Aug 19, 2015 at 5:39 AM, frankfurter d.weidho...@krone.at wrote: Hi, i want to use the RepeatTicket extension for tickets that have to be done daily,weekly and monthly. my problem is when i set a ticket to spawn i.e. every week, the ticket spawns every day instead. sometimes also the monthly tickets come up every day. I'm sure that the recurrence date is set correctly. my cronjob looks like this: 0 3 * * * /opt/rt4/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket any ideas ? I've never ysed RepeatTicket, where are the configs stored? And what do your configs look like? -m
[rt-users] Problem with extension RepeatTicket
Hi, i want to use the RepeatTicket extension for tickets that have to be done daily,weekly and monthly. my problem is when i set a ticket to spawn i.e. every week, the ticket spawns every day instead. sometimes also the monthly tickets come up every day. I'm sure that the recurrence date is set correctly. my cronjob looks like this: 0 3 * * * /opt/rt4/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket any ideas ? thanks, David -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Problem with extension RepeatTicket
as far as i know is there no config file for RepeatTicket.
there is only this part in RT_SiteConfig.pm
Plugin('RT::Extension::RepeatTicket');
and optional (i dont use this):
Set( $RepeatTicketCoexistentNumber, 1 );
Set( $RepeatTicketLeadTime, 14 );
Set( $RepeatTicketSubjectFormat, '__Subject__' );
--
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