Re: [rt-users] Problem with groups and Couldn't load the specified principal
On Sat, Sep 21, 2013 at 04:35:07PM -0700, Jaye Mathisen wrote: If I go to Modify global group rights, and type in a new group name down in the add group box, I get: * Couldn't load the specified principal If I got to tools and try to create a user-defined group, call it TEMP, I get Group created, and i can add a member to it, which succeeds, but I can't see them in group rights, or do anything useful. What happens when you go back to Modify global group rights and type in TEMP now? In 3.8 we used to list every group in the system on that page, but that was horrible if you had a lot of groups. The group rights autocompleter doesn't make new groups for you, it just provides a better way to select one of thousands of possible groups. -kevin pgpMtYZQDg6cN.pgp Description: PGP signature -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Problem with groups and Couldn't load the specified principal
I see the problem. You type in a group and then have to assign rights to it at the time. It doesn't appear to work to just create a group, then assign rights. It's working fine once I type in a group name, and then click any of the checkboxes then hit save. My apologies for my confusion. 4.0.17 is working great. Might bite the bullet and jump to 4.2 before we get too far into this. Thanks for your help. On 9/23/2013 8:32 AM, Kevin Falcone wrote: On Sat, Sep 21, 2013 at 04:35:07PM -0700, Jaye Mathisen wrote: If I go to Modify global group rights, and type in a new group name down in the add group box, I get: * Couldn't load the specified principal If I got to tools and try to create a user-defined group, call it TEMP, I get Group created, and i can add a member to it, which succeeds, but I can't see them in group rights, or do anything useful. What happens when you go back to Modify global group rights and type in TEMP now? In 3.8 we used to list every group in the system on that page, but that was horrible if you had a lot of groups. The group rights autocompleter doesn't make new groups for you, it just provides a better way to select one of thousands of possible groups. -kevin -- Jaye Mathisen, Lil Pantry P:541-476-0152 F:541-476-0152 attachment: mrcpu.vcf -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Problem with groups and Couldn't load the specified principal
On Mon, Sep 23, 2013 at 09:31:03AM -0700, Jaye Mathisen wrote: I see the problem. You type in a group and then have to assign rights to it at the time. It doesn't appear to work to just create a group, then assign rights. Ah - yes, you type a name, select it from the autocompleter, assign the rights you want changed (you'll also see the title changes) and *then* save. -kevin pgpdfV0Tf33Ur.pgp Description: PGP signature -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
[rt-users] Problem with groups and Couldn't load the specified principal
Used to use RT extensively up until 2004, then got away from it for a few years. So now we need a ticket system, and I fire up RT 4.0.17. Queues are working, mail working, website working, but for some reason, I'm having a problem with Groups. If I go to Modify global group rights, and type in a new group name down in the add group box, I get: * Couldn't load the specified principal If I got to tools and try to create a user-defined group, call it TEMP, I get Group created, and i can add a member to it, which succeeds, but I can't see them in group rights, or do anything useful. I don't remember seeing any issues in the original install, and it wasn't an upgrade of any kind. Any suggestions would be appreciated. -- Jaye Mathisen, Lil Pantry P:541-476-0152 F:541-476-0152 attachment: mrcpu.vcf -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
