Re: [rt-users] Promoting a user who was autocreated to "real user" status...
Finally, a question I can answer... In Users, search for "annie" make sure to include disabled users, otherwise her name won't show up. select her name, and check the box "grant this user rights.." Then go ahead and work your magic on the rest of her permissions. Mike >>> Jason Marshall 3/4/2011 12:55 AM >>> Maybe it's just late and I'm having brain fade, but Google is failing me right now. Maybe what I hope to do is impossible, though it seems like something people would want to do. I've got a user, let's call her "Annie". She has submitted tickets via email to at least one queue, so she has an account in the Users table. Now I'm setting up another queue which I need her to have privileges in. I tried to create an "annie" account the manual way, and it says her email address is already in use, which is of course quite true. So how do I now "promote" her so I can grant her some rights? For now I just created an account with an alternate email address, but I can see this coming up a lot. Again, my apologies if this is incredibly obvious. I find that quite a few simple things in RT3 confound me, so this is just another one to add to the list if that's the case. But I still think it's pretty awesome. Thanks in advance! PS. I'm using v3.8.8 if it matters. --- Jason Marshall, IT Manager, Kelman Technologies, Inc., Calgary, AB, Canada. From a Sun Microsystems bug report (#4102680): "Workaround: don't pound on the mouse like a wild monkey." "I have great faith in fools: Self confidence my friends call it." -Edgar Allan Poe The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Stonebridge Bank immediately by replying to this message and deleting it from your computer.
Re: [rt-users] Promoting a user who was autocreated to "real user" status...
Search users for her email address .. Then edit the entry found for her details giving her the appropriate rights, privilege etc. You will be able to change the user name if you wish. Roy > -Original Message- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Jason Marshall > Sent: 04 March 2011 05:55 > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Promoting a user who was autocreated to "real user" > status... > > Maybe it's just late and I'm having brain fade, but Google is failing me > right now. Maybe what I hope to do is impossible, though it seems like > something people would want to do. > > I've got a user, let's call her "Annie". She has submitted tickets via > email to at least one queue, so she has an account in the Users table. > > Now I'm setting up another queue which I need her to have privileges in. > I tried to create an "annie" account the manual way, and it says her email > address is already in use, which is of course quite true. > > So how do I now "promote" her so I can grant her some rights? > > For now I just created an account with an alternate email address, but I > can see this coming up a lot. > > Again, my apologies if this is incredibly obvious. I find that quite a > few simple things in RT3 confound me, so this is just another one to add > to the list if that's the case. But I still think it's pretty awesome. > > Thanks in advance! > > PS. I'm using v3.8.8 if it matters. > > --- > Jason Marshall, IT Manager, Kelman Technologies, Inc., Calgary, AB, > Canada. > >From a Sun Microsystems bug report (#4102680): > "Workaround: don't pound on the mouse like a wild monkey." > >"I have great faith in fools: > Self confidence my friends call it." -Edgar Allan Poe
[rt-users] Promoting a user who was autocreated to "real user" status...
Maybe it's just late and I'm having brain fade, but Google is failing me right now. Maybe what I hope to do is impossible, though it seems like something people would want to do. I've got a user, let's call her "Annie". She has submitted tickets via email to at least one queue, so she has an account in the Users table. Now I'm setting up another queue which I need her to have privileges in. I tried to create an "annie" account the manual way, and it says her email address is already in use, which is of course quite true. So how do I now "promote" her so I can grant her some rights? For now I just created an account with an alternate email address, but I can see this coming up a lot. Again, my apologies if this is incredibly obvious. I find that quite a few simple things in RT3 confound me, so this is just another one to add to the list if that's the case. But I still think it's pretty awesome. Thanks in advance! PS. I'm using v3.8.8 if it matters. --- Jason Marshall, IT Manager, Kelman Technologies, Inc., Calgary, AB, Canada. From a Sun Microsystems bug report (#4102680): "Workaround: don't pound on the mouse like a wild monkey." "I have great faith in fools: Self confidence my friends call it." -Edgar Allan Poe
