Re: [rt-users] Question about RT CLI custom field / web-interface
On Thu, 24 Aug 2006 08:17:02 -0700 Joshua Colson [EMAIL PROTECTED] wrote: On Wed, 2006-08-23 at 19:11 -0500, Carl Davis wrote: On Tue, 22 Aug 2006 09:54:41 -0700 Joshua Colson [EMAIL PROTECTED] wrote: On Tue, 2006-08-22 at 07:08 -0500, [EMAIL PROTECTED] wrote: Can you elaborate on this. I can't seem to figure out how to display my custom fields via the cli. I am using rt 0.02 which came with rt-3.6.1 Carl Assuming you have a custom field called 'Training' associated with ticket number 45367, you could do the following: [EMAIL PROTECTED]: rt show -f CF-Training,Subject,Priority ticket/45367 id: ticket/45367 CF-Training: Yes Subject: Whatever the subject is currently set to Priority: 10 I'm not certain why that isn't working. The equivalent query on my system works. Have you modified the code base at all? No I haven't touched anything, I wouldn't even know how if I wanted to. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about RT CLI custom field / web-interface
On Wed, 2006-08-23 at 19:11 -0500, Carl Davis wrote: On Tue, 22 Aug 2006 09:54:41 -0700 Joshua Colson [EMAIL PROTECTED] wrote: On Tue, 2006-08-22 at 07:08 -0500, [EMAIL PROTECTED] wrote: Can you elaborate on this. I can't seem to figure out how to display my custom fields via the cli. I am using rt 0.02 which came with rt-3.6.1 Carl Assuming you have a custom field called 'Training' associated with ticket number 45367, you could do the following: [EMAIL PROTECTED]: rt show -f CF-Training,Subject,Priority ticket/45367 id: ticket/45367 CF-Training: Yes Subject: Whatever the subject is currently set to Priority: 10 I'm not certain why that isn't working. The equivalent query on my system works. Have you modified the code base at all? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about RT CLI custom field / web-interface
On Wed, 2006-08-23 at 19:11 -0500, Carl Davis wrote: Thanks for the info. What if I have a custom filed that has a white space in it? I'm not certain what you would have to do, but one thing I'm pretty sure of is that you'll need to modify the CustomField modules to accept white space in the name (and then escape/quote the white space in your shell). HTH -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about RT CLI custom field / web-interface
On Tue, 22 Aug 2006 09:54:41 -0700
Joshua Colson [EMAIL PROTECTED] wrote:
On Tue, 2006-08-22 at 07:08 -0500, [EMAIL PROTECTED] wrote:
Can you elaborate on this. I can't seem to figure out how to display my
custom fields via the cli. I am using rt 0.02 which came with rt-3.6.1
Carl
Assuming you have a custom field called 'Training' associated with
ticket number 45367, you could do the following:
[EMAIL PROTECTED]: rt show -f CF-Training,Subject,Priority ticket/45367
id: ticket/45367
CF-Training: Yes
Subject: Whatever the subject is currently set to
Priority: 10
The confusing thing about the rt CLI tool in regard to custom fields is
that searching requires a syntax like 'CF.{Training}' and showing uses
the 'CF-Training' form.
HTH
Thanks for the info.
What if I have a custom filed that has a white space in it?
Carl
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Re: [rt-users] Question about RT CLI custom field / web-interface
On Tue, 22 Aug 2006 09:54:41 -0700
Joshua Colson [EMAIL PROTECTED] wrote:
On Tue, 2006-08-22 at 07:08 -0500, [EMAIL PROTECTED] wrote:
Can you elaborate on this. I can't seem to figure out how to display my
custom fields via the cli. I am using rt 0.02 which came with rt-3.6.1
Carl
Assuming you have a custom field called 'Training' associated with
ticket number 45367, you could do the following:
[EMAIL PROTECTED]: rt show -f CF-Training,Subject,Priority ticket/45367
id: ticket/45367
CF-Training: Yes
Subject: Whatever the subject is currently set to
Priority: 10
The confusing thing about the rt CLI tool in regard to custom fields is
that searching requires a syntax like 'CF.{Training}' and showing uses
the 'CF-Training' form.
HTH
I must still be doing something wrong. Here is what I have for custom fields:
Custom Fields for Tickets
* Address: Address
* Billmax_Account_Number:
* City:
* Contact_Phone: Contact Phone Number
Custom Fields for Ticket Transactions
* Inventory_Used: Inventory Used
* Unlisted_Inventory_Used:
And I only have one ticket so far as I am still playing with things.
[EMAIL PROTECTED] ~]$ rt show ticket/1 -f CF-Address,CF-City,subject
id: ticket/1
:
:
Subject: Scott
The custom fields are populated when looking at the ticket on the web interface.
Carl
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Re: [rt-users] Question about RT CLI custom field / web-interface
On Tue, 22 Aug 2006 09:54:41 -0700
Joshua Colson [EMAIL PROTECTED] wrote:
On Tue, 2006-08-22 at 07:08 -0500, [EMAIL PROTECTED] wrote:
Can you elaborate on this. I can't seem to figure out how to display my
custom fields via the cli. I am using rt 0.02 which came with rt-3.6.1
Carl
Assuming you have a custom field called 'Training' associated with
ticket number 45367, you could do the following:
[EMAIL PROTECTED]: rt show -f CF-Training,Subject,Priority ticket/45367
id: ticket/45367
CF-Training: Yes
Subject: Whatever the subject is currently set to
Priority: 10
The confusing thing about the rt CLI tool in regard to custom fields is
that searching requires a syntax like 'CF.{Training}' and showing uses
the 'CF-Training' form.
HTH
I must still be doing something wrong. Here is what I have for custom fields:
Custom Fields for Tickets
* Address: Address
* Billmax_Account_Number:
* City:
* Contact_Phone: Contact Phone Number
Custom Fields for Ticket Transactions
* Inventory_Used: Inventory Used
* Unlisted_Inventory_Used:
And I only have one ticket so far as I am still playing with things.
[EMAIL PROTECTED] ~]$ rt show ticket/1 -f CF-Address,CF-City,subject
id: ticket/1
:
:
Subject: Scott
The custom fields are populated when looking at the ticket on the web interface.
Carl
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[rt-users] Question about RT CLI custom field / web-interface
Can you elaborate on this. I can't seem to figure out how to display my custom fields via the cli. I am using rt 0.02 which came with rt-3.6.1 Carl Jens, RT-3.5.8 supports CF. Jens Andersson wrote: We're planning to build our own webinterface to use when creating tickets. We need to use custom fields, what I can see RT CLI are not supporting CF, have I understand this correct? What's the best way to do this, create a perl script that make the job or send the data as mail and let the mail-gate do the job? // Jens ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Be sure to check out the RT Wiki at http://wiki.bestpractical.com Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and San Francisco - Find out more at http://bestpractical.com/services/training.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about RT CLI custom field / web-interface
On Tue, 2006-08-22 at 07:08 -0500, [EMAIL PROTECTED] wrote:
Can you elaborate on this. I can't seem to figure out how to display my
custom fields via the cli. I am using rt 0.02 which came with rt-3.6.1
Carl
Assuming you have a custom field called 'Training' associated with
ticket number 45367, you could do the following:
[EMAIL PROTECTED]: rt show -f CF-Training,Subject,Priority ticket/45367
id: ticket/45367
CF-Training: Yes
Subject: Whatever the subject is currently set to
Priority: 10
The confusing thing about the rt CLI tool in regard to custom fields is
that searching requires a syntax like 'CF.{Training}' and showing uses
the 'CF-Training' form.
HTH
--
Joshua Colson [EMAIL PROTECTED]
___
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Commercial support: [EMAIL PROTECTED]
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Buy a copy at http://rtbook.bestpractical.com
