On Thu, Jul 17, 2008 at 01:52:58PM -0700, Greg Evans wrote:
I have a form that people fill out and it submits the following to my RT
server
On 2008-07-17 an modem_Type was installed for Acct: acct number by
technician
Technician: techname
Customer Name: TestingGuyAgain, ThatDarn
Telephone:
Customer Number: 111 111
Email Address: [EMAIL PROTECTED]
Install Type: ModemSwap
Service Order/Trouble Ticket:
Installed Modem: modem_Type
Modem MAC: MAC address
Modem Service Level: service level
Learned Address: 10.11.61.1
Power Levels:
Downstream Power: -6.-6dBmV - Upstream Power: 49.0dBmV
Router: yes/no/yes-theirs/yes-ours
When the ticket gets to RT, it sets the requestor to the customers email
address as it should. What I am interested in doing now is setting some of
the user (custom) fields based on the information provided. I have a User
Custom Field called (Appropriately enough) MAC Address and as it stands
now, I need to go through the ticket and input that manually. Is there a way
to automate this via scrips or via ???
Sure, you have to write a scrip based on those you can found on
http://wiki.bestpractical.com/view/Contributions.
look at http://wiki.bestpractical.com/view/AutomaticCustomFieldValue and
http://wiki.bestpractical.com/view/ExtractCustomFieldValues for example.
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