Re: [rt-users] Queue renaming problem
Kenneth Crocker wrote: > Scott, > > > Queues are keyed by ID number, not name. The name field is merely a > reference or related field. When a ticket points to a queue, it points > to the id number and in your instance, that never changed. Searches, Yeah, I thought as much > however, may have the selection criteria referring to a name and in that > instance, the search needs to be changed.. It is probably your cache > that needs to be refreshed. Hope this helps. ...which explains everything :) Thanks -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Queue renaming problem
Scott, Queues are keyed by ID number, not name. The name field is merely a reference or related field. When a ticket points to a queue, it points to the id number and in your instance, that never changed. Searches, however, may have the selection criteria referring to a name and in that instance, the search needs to be changed.. It is probably your cache that needs to be refreshed. Hope this helps. Kenn LBNL On 8/14/2008 9:47 AM, scott smith wrote: > Hi, I created a queue and later renamed it before any tickets were > created in it. Now when any tickets *are* created in it, the old queue > name is displayed in the edit page. Displaying the ticket shows the > correct queue name. Searches display the correct queue name. It seems to > be only the edit page that has this problem. > > Is this a known problem? > > I've attached a screenshot of the search results displaying the correct > queue name, and the edit page displaying the incorrect (old) queue name. > > Thanks > > -scott > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Queue renaming problem
Scott; Try logout then back in it may solve your problem, the queue list for SelectQueue is cached in session. Roy scott smith wrote: > Hi, I created a queue and later renamed it before any tickets were > created in it. Now when any tickets *are* created in it, the old queue > name is displayed in the edit page. Displaying the ticket shows the > correct queue name. Searches display the correct queue name. It seems > to be only the edit page that has this problem. > > Is this a known problem? > > I've attached a screenshot of the search results displaying the > correct queue name, and the edit page displaying the incorrect (old) > queue name. > > Thanks > > -scott > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Queue renaming problem
Hi, I created a queue and later renamed it before any tickets were created in it. Now when any tickets *are* created in it, the old queue name is displayed in the edit page. Displaying the ticket shows the correct queue name. Searches display the correct queue name. It seems to be only the edit page that has this problem. Is this a known problem? I've attached a screenshot of the search results displaying the correct queue name, and the edit page displaying the incorrect (old) queue name. Thanks -scott <><>___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
