[rt-users] QuickSearchSummary
Hello, I use rt 3.8.2 and I need help. I want to display the status resolved on the quickshearchsummary. Example: QueueNewOpenResolved Support5 102 IT3 5 4 Thanks, -- Alex ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] QuickSearchSummary
On Mon, Oct 05, 2009 at 04:46:32PM +0200, Alexandre PIASER wrote:
> Hello,
>
> I use rt 3.8.2 and I need help.
> I want to display the status resolved on the quickshearchsummary.
>
> Example:
> QueueNewOpenResolved
> Support5 102
> IT3 5 4
>
You have to copy share/html/Elements/Quicksearch to local/html/Elements,
then modify this one to add "resolved" status as it use only
ActiveStatuses by default.
then clear your mason cache (rm -rf /var/masonf_data/obj) and
restart your webserver.
Adding the following line at end of file (before ) should to the
trick:
push @conditions, { cond => "Status = 'resolved'", name => loc('resolved') };
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] QuickSearchSummary
Thanks a lot.
It works fine.
Alex
Emmanuel Lacour a écrit :
> On Mon, Oct 05, 2009 at 04:46:32PM +0200, Alexandre PIASER wrote:
>
>> Hello,
>>
>> I use rt 3.8.2 and I need help.
>> I want to display the status resolved on the quickshearchsummary.
>>
>> Example:
>> QueueNewOpenResolved
>> Support5 102
>> IT3 5 4
>>
>>
>
> You have to copy share/html/Elements/Quicksearch to local/html/Elements,
> then modify this one to add "resolved" status as it use only
> ActiveStatuses by default.
> then clear your mason cache (rm -rf /var/masonf_data/obj) and
> restart your webserver.
>
> Adding the following line at end of file (before ) should to the
> trick:
>
> push @conditions, { cond => "Status = 'resolved'", name => loc('resolved') };
>
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
