[rt-users] RT::Client::REST

[Michelle Sullivan]

Got it working a treat, but I need to be able to disable accounts and
re-enable them, is this possible with RT::Client::REST?

If not, how would one do it?

Thanks,

Michelle

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[rt-users] RT::Client::REST

[Roy El-Hames]

Hi Folks;

RT-3.6.1
apache2/mod_perl2

I am looking for pointers to use RT::Client::REST in particular how to 
populate/update custom fields,any one used this for 3.6.1  (Dmitri ??);

Thanks;
Roy

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Re: [rt-users] RT::Client::REST

[Alberto Villanueva]

Got it working a treat, but I need to be able to disable accounts and
re-enable them, is this possible with RT::Client::REST?


If we look at next page [1], it is not possible. I tried to several 
actions in a custom program for working with users, and I was not able 
to do.




If not, how would one do it?


You could do using MySQL queries.


[1]: http://wiki.bestpractical.com/view/REST

Best regards,

--
Alberto Villanueva
Industria
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Re: [rt-users] RT::Client::REST

[Michelle Sullivan]

Alberto Villanueva wrote:
>
>> Got it working a treat, but I need to be able to disable accounts and
>> re-enable them, is this possible with RT::Client::REST?
>
> If we look at next page [1], it is not possible. I tried to several
> actions in a custom program for working with users, and I was not able
> to do.
>
>
>> If not, how would one do it?
>
> You could do using MySQL queries.

I was trying to avoid talking to the RT DB directly - the other option
is to change the name to name.disabled (or some random string) as I am
tracking the numeric ID, so that would be a solution.  I guess the other
option is to disable the internal auth and use my DB for auth (which
it's already doing, I just haven't disabled the internal one.)

For information only, I'm running a separate DB which provides
authentication into other systems, and RT will use it and fall back to
it's own.  I'm currently merging the 2 so that the account creation and
update in my DB will replicate the changes to the old RT installation
and have a 'verify email' before making active function in my DB.  I
wanted to disable the account in RT if they changed their email until
such time as they verified it.

Michelle


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Re: [rt-users] RT::Client::REST

[Kevin Falcone]

On Tue, Jul 13, 2010 at 10:09:31AM +0200, Michelle Sullivan wrote:
> Alberto Villanueva wrote:
> >
> >> Got it working a treat, but I need to be able to disable accounts and
> >> re-enable them, is this possible with RT::Client::REST?
> >
> > If we look at next page [1], it is not possible. I tried to several
> > actions in a custom program for working with users, and I was not able
> > to do.
> >
> >
> >> If not, how would one do it?
> >
> > You could do using MySQL queries.
> 
> I was trying to avoid talking to the RT DB directly - the other option
> is to change the name to name.disabled (or some random string) as I am
> tracking the numeric ID, so that would be a solution.  I guess the other
> option is to disable the internal auth and use my DB for auth (which
> it's already doing, I just haven't disabled the internal one.)
> 
> For information only, I'm running a separate DB which provides
> authentication into other systems, and RT will use it and fall back to
> it's own.  I'm currently merging the 2 so that the account creation and
> update in my DB will replicate the changes to the old RT installation
> and have a 'verify email' before making active function in my DB.  I
> wanted to disable the account in RT if they changed their email until
> such time as they verified it.

You can certainly use the RT perl API to disable/enable users.
RT-Authen-ExternalAuth can also manage passwords/enable|disable users
from an external sql db, but it only checks when a user tries to log
in.

-kevin


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Re: [rt-users] RT::Client::REST

[Dmitri Tikhonov]

On Thu, 2006-12-07 at 07:05 -0500, Roy El-Hames wrote:
> I am looking for pointers to use RT::Client::REST in particular how to
> populate/update custom fields,any one used this for 3.6.1
> (Dmitri ??);

Gosh, it's been a while since I touched this :)

RT::Client::REST::Object (and, therefore,
RT::Client::REST::Object::Ticket) has method 'cf' which should work.  If
it does not, file a bug and I'll take care of it.

  - Dmitri.


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[rt-users] RT::Client::REST and replacing the contents of a custom field

[Brian Friday]

Hi all,

I am trying to use the RT::Client::REST perl module to interact with a
custom field called "group" which allows for the selection of multiple
values.

I am having great success in adding a value (even the same value) to
the field but no success in subtracting or removing values from the
field.

Has anyone had any success in using this client to remove one or more
values from a field?

Thanks for your time,

Brian


Code shown below:

Snippet 1:

sub update_cfield {

my $ticket;

# Ticket to update
my $id = shift;

# CF field name to update
my $field = shift;

# Value to update field with
my $value = shift;

$ticket = RT::Client::REST::Ticket->new(
rt => $rt,
id => $id,
cf => { $field => [$value], },
)->store;

}# End update ecs area subroutine


Snippet 2:

$rt->edit( type => 'ticket', id => $id, set => {
$field => $field_value});

Two possible code types but both seem to add not replace the existing
selection of a custom field that can be
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