If the error is something like:
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.
Then maybe you haven't given CreateTicket permissions to Everyone
on the particular queue.
Jasin
On 2 Oct 2008, at 13:25, Filipe José Silva Clemente wrote:
Hi,
I have external authentication set to AD LDAP and it works fine.
The problem now is when a end user sends an email from [EMAIL PROTECTED]
to, RT 3.8 gives an error saying that the user cant be loaded from
ldap and rt doesnt have the right configuration to create the user
in the databse (internal).
What are the variables i need to set so the user is automatically
created in the RT database when someone sends an email and dont
exist in the external LDAP?
TIA,
Filipe
Portugal
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
