Re: [rt-users] RT 3.8.2 prompts for login when viewing tickets via search
Thanks James. I thought I did not have to apply the schema changes (etc/upgrade/upgrade-mysql-schema.pl) since I was already running mysql 4.1. Missed one line in the UPGRADING.mysql that says one must run the script even if old RT was installed on mysql 4.1 or newer. All is fine now. Thanks again. Narendra Mehta jmose...@corp.xanadoo.com wrote on 09/01/2009 12:36 PM: > Did you complete step four in UPGRADING.mysql? > > > James Moseley > > > > > > Narendra Mehta >ce.carleton.ca>To > Sent by: rt-users@lists.bestpractical.com > rt-users-bounces@ cc > lists.bestpractic > al.comSubject >[rt-users] RT 3.8.2 prompts for >login when viewing tickets via > 01/09/2009 11:28 search > AM > > > > > > > > > > > > I had a version RT 3.6.4 running on RHEL 4. mysql-4.1. mod_fastcgi-2.4.2 > without any problem > > I installed 3.8.1 on an RHEL 5 with mod_fastcgi-2.4.6 and perl-5.9 on a > different hardware. Then upgraded to 3.8.2. Dumped the mysql rt3 > database from 3.6.4 and restored it on 3.8.2.Ran rt-setup-database > to upgrade the tables. > > I can login to RT 3.8.2, create and process tickets for tickets shows in > "10 newest unowned tickets", no problem. However, any thing that > involves searches prompts me for the login/password. For example, on > the "quick search" I click on my queue "general", I get a list of all > the tickets. When I click on one of the ticket #, I get the login > prompt. When I login, the ticket# is properly displayed and I can work > on it. > > Similarly, on the search button at the top, if I enter a ticket number > the ticket is displayed and I can work on the ticket. However, if I > enter any search text in the "search" field, the login prompt is displayed. > > Did I miss any steps? > > Thanks > *---* > |Narendra Mehta Email: narendra.me...@sce.carleton.ca | > |Computer Systems Manager Tel: (613) 520-5737 Fax: (613) 520-5727 | > | | > |Carleton University, Systems and Computer Engineering Department | > |1125 Colonel By Drive, Ottawa, Ontario, Canada K1S 5B6 | > *---* > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 prompts for login when viewing tickets via search
Did you complete step four in UPGRADING.mysql? James Moseley Narendra Mehta To Sent by: rt-users@lists.bestpractical.com rt-users-bounces@ cc lists.bestpractic al.comSubject [rt-users] RT 3.8.2 prompts for login when viewing tickets via 01/09/2009 11:28 search AM I had a version RT 3.6.4 running on RHEL 4. mysql-4.1. mod_fastcgi-2.4.2 without any problem I installed 3.8.1 on an RHEL 5 with mod_fastcgi-2.4.6 and perl-5.9 on a different hardware. Then upgraded to 3.8.2. Dumped the mysql rt3 database from 3.6.4 and restored it on 3.8.2.Ran rt-setup-database to upgrade the tables. I can login to RT 3.8.2, create and process tickets for tickets shows in "10 newest unowned tickets", no problem. However, any thing that involves searches prompts me for the login/password. For example, on the "quick search" I click on my queue "general", I get a list of all the tickets. When I click on one of the ticket #, I get the login prompt. When I login, the ticket# is properly displayed and I can work on it. Similarly, on the search button at the top, if I enter a ticket number the ticket is displayed and I can work on the ticket. However, if I enter any search text in the "search" field, the login prompt is displayed. Did I miss any steps? Thanks *---* |Narendra Mehta Email: narendra.me...@sce.carleton.ca | |Computer Systems Manager Tel: (613) 520-5737 Fax: (613) 520-5727 | | | |Carleton University, Systems and Computer Engineering Department | |1125 Colonel By Drive, Ottawa, Ontario, Canada K1S 5B6 | *---* ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.8.2 prompts for login when viewing tickets via search
I had a version RT 3.6.4 running on RHEL 4. mysql-4.1. mod_fastcgi-2.4.2 without any problem I installed 3.8.1 on an RHEL 5 with mod_fastcgi-2.4.6 and perl-5.9 on a different hardware. Then upgraded to 3.8.2. Dumped the mysql rt3 database from 3.6.4 and restored it on 3.8.2.Ran rt-setup-database to upgrade the tables. I can login to RT 3.8.2, create and process tickets for tickets shows in "10 newest unowned tickets", no problem. However, any thing that involves searches prompts me for the login/password. For example, on the "quick search" I click on my queue "general", I get a list of all the tickets. When I click on one of the ticket #, I get the login prompt. When I login, the ticket# is properly displayed and I can work on it. Similarly, on the search button at the top, if I enter a ticket number the ticket is displayed and I can work on the ticket. However, if I enter any search text in the "search" field, the login prompt is displayed. Did I miss any steps? Thanks *---* |Narendra Mehta Email: narendra.me...@sce.carleton.ca | |Computer Systems Manager Tel: (613) 520-5737 Fax: (613) 520-5727 | | | |Carleton University, Systems and Computer Engineering Department | |1125 Colonel By Drive, Ottawa, Ontario, Canada K1S 5B6 | *---* ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
