Re: [rt-users] RT 4.0.5 : rt-email-dashboards cron not working
Thanks for all your help, what we did was have the mail go directly to our mail gateway rather than the mail relay and that works. Will have to look at it another time when things calm down. Scott -- View this message in context: http://old.nabble.com/Re%3A-RT-4.0.5-%3A-rt-email-dashboards-cron-not-working-tp33671969p33763538.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT 4.0.5 : rt-email-dashboards cron not working
The test let me see that the host can send out mail. My mail log says it sent too : Apr 13 14:00:03 RTserver sendmail[15698]: q3DI03fJ015698: from=root, size=102528, class=0, nrcpts=1, msgid=201204131800.q3di03fj015...@rtserver.mydomain.com, relay=root@localhost Apr 13 14:00:03 RTserver sendmail[15699]: q3DI030J015699: from=r...@rtserver.mydomain.com, size=102756, class=0, nrcpts=1, msgid=201204131800.q3di03fj015...@rtserver.mydomain.com, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Apr 13 14:00:03 RTserver sendmail[15698]: q3DI03fJ015698: to=myuse...@mydomain.com, ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=132528, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q3DI030J015699 Message accepted for delivery) Apr 13 14:00:04 RTserver sendmail[15701]: STARTTLS=client, relay=myrelay.mydomain.com., version=TLSv1/SSLv3, verify=FAIL, cipher=RC4-MD5, bits=128/128 Apr 13 14:00:04 RTserver sendmail[15701]: q3DI030J015699: to=myuse...@mydomain.com, ctladdr=r...@rtserver.mydomain.com (0/0), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=222756, relay=myrelay.mydomain.com. [10.60.7.44], dsn=2.0.0, stat=Sent ( 201204131800.q3di03fj015...@rtserver.mydomain.com Queued mail for delivery) The line that has the FAIL in it is there on emails that are sent via the normal RT assignments or when I tested it via the command line. Other than that it looks like it sent ok. Kevin Falcone-2 wrote: On Thu, Apr 12, 2012 at 02:15:14PM -0700, UnixMan wrote: Thanks, I ran : # ./rt-email-dashboards --dryrun --all and it returned the Dashboards that users have subscribed to. This is good as this is what I would expect. When I set a subscription for my userid within RT I see it in the log in [debug] mode, and it says it sent it out, but, I don't get an email. [Thu Apr 12 14:02:58 2012] [debug]: Generating dashboard Scott's NOT Resolved for user myuse...@mycompany.com: (/apps/rt-4.0.5/sbin/../lib/RT/Dashboard/Mailer.pm:226) [Thu Apr 12 14:02:59 2012] [debug]: Mailing dashboard Scott's NOT Resolved to user myuse...@mycompany.com myuse...@mycompany.com (/apps/rt-4.0.5/sbin/../lib/RT/Dashboard/Mailer.pm:348) [Thu Apr 12 14:02:59 2012] [debug]: Done sending dashboard to myuse...@mycompany.com myuse...@mycompany.com (/apps/rt-4.0.5/sbin/../lib/RT/Dashboard/Mailer.pm:359) On the command line I run : mailx -v -s TEST myuse...@mycompany.com /dev/null and I get the test email. Have you looked in your mail logs? Just testing with mailx is insufficient, and any mail errors will be contained in your maillogs, which can also verify if mail was sent. -kevin -- View this message in context: http://old.nabble.com/Re%3A-RT-4.0.5-%3A-rt-email-dashboards-cron-not-working-tp33671969p33684777.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT 4.0.5 : rt-email-dashboards cron not working
On Fri, Apr 13, 2012 at 02:28:18PM -0700, UnixMan wrote: The test let me see that the host can send out mail. My mail log says it sent too : Apr 13 14:00:03 RTserver sendmail[15698]: q3DI03fJ015698: from=root, size=102528, class=0, nrcpts=1, msgid=201204131800.q3di03fj015...@rtserver.mydomain.com, relay=root@localhost Apr 13 14:00:03 RTserver sendmail[15699]: q3DI030J015699: from=r...@rtserver.mydomain.com, size=102756, class=0, nrcpts=1, msgid=201204131800.q3di03fj015...@rtserver.mydomain.com, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Apr 13 14:00:03 RTserver sendmail[15698]: q3DI03fJ015698: to=myuse...@mydomain.com, ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=132528, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q3DI030J015699 Message accepted for delivery) Apr 13 14:00:04 RTserver sendmail[15701]: STARTTLS=client, relay=myrelay.mydomain.com., version=TLSv1/SSLv3, verify=FAIL, cipher=RC4-MD5, bits=128/128 Apr 13 14:00:04 RTserver sendmail[15701]: q3DI030J015699: to=myuse...@mydomain.com, ctladdr=r...@rtserver.mydomain.com (0/0), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=222756, relay=myrelay.mydomain.com. [10.60.7.44], dsn=2.0.0, stat=Sent ( 201204131800.q3di03fj015...@rtserver.mydomain.com Queued mail for delivery) The line that has the FAIL in it is there on emails that are sent via the normal RT assignments or when I tested it via the command line. And what do the logs on 10.60.7.44 say? You've shown the mail gets off of the RT server, so at this point nothing seems to be RT's fault. -kevin pgpDSp4oJZWLr.pgp Description: PGP signature
Re: [rt-users] RT 4.0.5 : rt-email-dashboards cron not working
Hi Kevin, I've looked and looked, I must not be looking in the right place but if you could direct me to the place where I can find the flags it would be most appreciated. I even bought the RT book but couldn't find it there either. Thanks, Scott Kevin Falcone-2 wrote: On Wed, Apr 11, 2012 at 02:58:21PM -0700, UnixMan wrote: Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our dashboard cron hasn't been sending out emails. I checked the logs but nothing to note there other than it says it emailed them out. I ran a test email on the command line and the mail went through, NTF. If you read the documentation for the dashboard mailer, there are two flags you can use for debugging. -kevin -- View this message in context: http://old.nabble.com/Re%3A-RT-4.0.5-%3A-rt-email-dashboards-cron-not-working-tp33671969p33678061.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT 4.0.5 : rt-email-dashboards cron not working
On Thu, Apr 12, 2012 at 01:37:39PM -0700, UnixMan wrote: Kevin Falcone-2 wrote: On Wed, Apr 11, 2012 at 02:58:21PM -0700, UnixMan wrote: Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our dashboard cron hasn't been sending out emails. I checked the logs but nothing to note there other than it says it emailed them out. I ran a test email on the command line and the mail went through, NTF. If you read the documentation for the dashboard mailer, there are two flags you can use for debugging. I've looked and looked, I must not be looking in the right place but if you could direct me to the place where I can find the flags it would be most appreciated. I even bought the RT book but couldn't find it there either. /opt/rt4/sbin/rt-email-dashboards --help --help or running perldoc on an RT command should generally result in up-to-date documentation. -kevin pgpiDnJr6H4HY.pgp Description: PGP signature
Re: [rt-users] RT 4.0.5 : rt-email-dashboards cron not working
Thanks, I ran : # ./rt-email-dashboards --dryrun --all and it returned the Dashboards that users have subscribed to. This is good as this is what I would expect. When I set a subscription for my userid within RT I see it in the log in [debug] mode, and it says it sent it out, but, I don't get an email. [Thu Apr 12 14:02:58 2012] [debug]: Generating dashboard Scott's NOT Resolved for user myuse...@mycompany.com: (/apps/rt-4.0.5/sbin/../lib/RT/Dashboard/Mailer.pm:226) [Thu Apr 12 14:02:59 2012] [debug]: Mailing dashboard Scott's NOT Resolved to user myuse...@mycompany.com myuse...@mycompany.com (/apps/rt-4.0.5/sbin/../lib/RT/Dashboard/Mailer.pm:348) [Thu Apr 12 14:02:59 2012] [debug]: Done sending dashboard to myuse...@mycompany.com myuse...@mycompany.com (/apps/rt-4.0.5/sbin/../lib/RT/Dashboard/Mailer.pm:359) On the command line I run : mailx -v -s TEST myuse...@mycompany.com /dev/null and I get the test email. Any ideas ? Thanks, Scott Kevin Falcone-2 wrote: On Thu, Apr 12, 2012 at 01:37:39PM -0700, UnixMan wrote: Kevin Falcone-2 wrote: On Wed, Apr 11, 2012 at 02:58:21PM -0700, UnixMan wrote: Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our dashboard cron hasn't been sending out emails. I checked the logs but nothing to note there other than it says it emailed them out. I ran a test email on the command line and the mail went through, NTF. If you read the documentation for the dashboard mailer, there are two flags you can use for debugging. I've looked and looked, I must not be looking in the right place but if you could direct me to the place where I can find the flags it would be most appreciated. I even bought the RT book but couldn't find it there either. /opt/rt4/sbin/rt-email-dashboards --help --help or running perldoc on an RT command should generally result in up-to-date documentation. -kevin -- View this message in context: http://old.nabble.com/Re%3A-RT-4.0.5-%3A-rt-email-dashboards-cron-not-working-tp33671969p33678318.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT 4.0.5 : rt-email-dashboards cron not working
On Thu, Apr 12, 2012 at 02:15:14PM -0700, UnixMan wrote: Thanks, I ran : # ./rt-email-dashboards --dryrun --all and it returned the Dashboards that users have subscribed to. This is good as this is what I would expect. When I set a subscription for my userid within RT I see it in the log in [debug] mode, and it says it sent it out, but, I don't get an email. [Thu Apr 12 14:02:58 2012] [debug]: Generating dashboard Scott's NOT Resolved for user myuse...@mycompany.com: (/apps/rt-4.0.5/sbin/../lib/RT/Dashboard/Mailer.pm:226) [Thu Apr 12 14:02:59 2012] [debug]: Mailing dashboard Scott's NOT Resolved to user myuse...@mycompany.com myuse...@mycompany.com (/apps/rt-4.0.5/sbin/../lib/RT/Dashboard/Mailer.pm:348) [Thu Apr 12 14:02:59 2012] [debug]: Done sending dashboard to myuse...@mycompany.com myuse...@mycompany.com (/apps/rt-4.0.5/sbin/../lib/RT/Dashboard/Mailer.pm:359) On the command line I run : mailx -v -s TEST myuse...@mycompany.com /dev/null and I get the test email. Have you looked in your mail logs? Just testing with mailx is insufficient, and any mail errors will be contained in your maillogs, which can also verify if mail was sent. -kevin pgpqm3hz2uXER.pgp Description: PGP signature
[rt-users] RT 4.0.5 : rt-email-dashboards cron not working
Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our dashboard cron hasn't been sending out emails. I checked the logs but nothing to note there other than it says it emailed them out. I ran a test email on the command line and the mail went through, NTF. Any and all help is always appreciated, Thanks, Scott -- View this message in context: http://old.nabble.com/RT-4.0.5-%3A-rt-email-dashboards-cron-not-working-tp33671941p33671941.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT 4.0.5 : rt-email-dashboards cron not working
On Wed, Apr 11, 2012 at 02:58:21PM -0700, UnixMan wrote: Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our dashboard cron hasn't been sending out emails. I checked the logs but nothing to note there other than it says it emailed them out. I ran a test email on the command line and the mail went through, NTF. If you read the documentation for the dashboard mailer, there are two flags you can use for debugging. -kevin pgpwISWPLROwc.pgp Description: PGP signature
