Re: [rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody

[Thomas Sibley]

On 11/23/2012 01:43 AM, vmos wrote:
 I tried that thanks, but what's puzzling me is that if I take out the 
 $self-TargetObj-SetStatus('open'); it still opens the ticket, as if it's
 ignoring the user defined action

The User Defined code is only run if the Condition or Action is User
Defined.  If you pick a built-in condition/action, the code you enter
is ignored and never run.


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Re: [rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody

[vmos]

I tried that thanks, but what's puzzling me is that if I take out the 
$self-TargetObj-SetStatus('open'); it still opens the ticket, as if it's
ignoring the user defined action


Joachim Thuau-4 wrote
 It might just be a typo (targetObj? Replace with ticketObj?)
 
 Jok
 
 On Nov 22, 2012, at 10:57 AM, vmos lt;

 pcbadger@

 gt; wrote:
 
 Good afternoon, as I'm sure you know RT has a feature wherby if somebody
 replies to a ticket that has already been resolved, it gets automatically
 re-opened.
 That's grand, but I want to add a function so that if such a ticket does
 get
 re-opened, it also gets assigned to nobody, so that it goes back in to
 the
 general queue. 
 I've tried modifying the existing auto-open function in global scripts by
 changing the action to user defined, but I've been having some trouble 
 
 I've put this (and similar) in the custom action cleanup code
 
 $self-TicketObj-SetOwner( $RT::Nobody-id );
 $self-TargetObj-SetStatus('open');
  return 1;
 
 but all it ever does is re-open the ticket. I can't even seem to break
 it,
 never mind get it to do what I want.
 
 Cany anyone point me in the right direction?
 
 
 
 
 
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[rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody

[vmos]

Good afternoon, as I'm sure you know RT has a feature wherby if somebody
replies to a ticket that has already been resolved, it gets automatically
re-opened.
That's grand, but I want to add a function so that if such a ticket does get
re-opened, it also gets assigned to nobody, so that it goes back in to the
general queue. 
I've tried modifying the existing auto-open function in global scripts by
changing the action to user defined, but I've been having some trouble 

I've put this (and similar) in the custom action cleanup code

$self-TicketObj-SetOwner( $RT::Nobody-id );
$self-TargetObj-SetStatus('open');
  return 1;

but all it ever does is re-open the ticket. I can't even seem to break it,
never mind get it to do what I want.

Cany anyone point me in the right direction?





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Re: [rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody

[Joachim Thuau]

It might just be a typo (targetObj? Replace with ticketObj?)

Jok

On Nov 22, 2012, at 10:57 AM, vmos pcbad...@gmail.com wrote:

 Good afternoon, as I'm sure you know RT has a feature wherby if somebody
 replies to a ticket that has already been resolved, it gets automatically
 re-opened.
 That's grand, but I want to add a function so that if such a ticket does get
 re-opened, it also gets assigned to nobody, so that it goes back in to the
 general queue. 
 I've tried modifying the existing auto-open function in global scripts by
 changing the action to user defined, but I've been having some trouble 
 
 I've put this (and similar) in the custom action cleanup code
 
 $self-TicketObj-SetOwner( $RT::Nobody-id );
 $self-TargetObj-SetStatus('open');
  return 1;
 
 but all it ever does is re-open the ticket. I can't even seem to break it,
 never mind get it to do what I want.
 
 Cany anyone point me in the right direction?
 
 
 
 
 
 --
 View this message in context: 
 http://requesttracker.8502.n7.nabble.com/RT-4-04-automatically-re-open-resolved-tickets-that-are-replied-to-and-assign-to-nobody-tp51967.html
 Sent from the Request Tracker - User mailing list archive at Nabble.com.
 
 We're hiring! http://bestpractical.com/jobs

We're hiring! http://bestpractical.com/jobs