[rt-users] RT 4.2 suddenly reset to a nonsensical view
Hello listmates, Has anybody ever discovered a situation where all of a sudden your view resets to a non-sensical view where your search, tickets, etc. configs - all the advanced options - are gone and all you see is a view which is essentially useless. Tickets, however, seem to be there - if you specify them by number. Any idea what this could be - or how to reset it to something reasonable? Thanks. Boris. - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view
On Tue, Feb 9, 2016 at 4:01 PM, Matt Zagrabelnywrote: > On Tue, Feb 9, 2016 at 2:57 PM, Boris Epstein > wrote: > > Hello listmates, > > > > Has anybody ever discovered a situation where all of a sudden your view > > resets to a non-sensical view where your search, tickets, etc. configs - > all > > the advanced options - are gone and all you see is a view which is > > essentially useless. Tickets, however, seem to be there - if you specify > > them by number. > > > > Any idea what this could be - or how to reset it to something reasonable? > > Is it SelfService? > > Unprivileged users are forced to the SelfService web space of RT. > > Is your account privileged? > > -m > Matt, It may be - I am a privilleged user and have not seen self-service in a long time - it may well be. Question is if that is the case how did I lose my privilleges? What happened? This is positively weird. Thanks. Boris. - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view
On 2016年2月9日 at 15:57:44, Boris Epstein (borepst...@gmail.com) wrote: Hello listmates, Hi Boris, Has anybody ever discovered a situation where all of a sudden your view resets to a non-sensical view where your search, tickets, etc. configs - all the advanced options - are gone and all you see is a view which is essentially useless. Tickets, however, seem to be there - if you specify them by number. Any idea what this could be - or how to reset it to something reasonable? What’s the URL? Sounds like you ended up in self-service. Thanks. Boris. Thanks, Shawn - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view
On Tue, Feb 9, 2016 at 3:05 PM, Boris Epsteinwrote: > Shawn, > > Yes indeed, the url is: http:///rt/SelfService/ > > It is unwilling to go anywhere else. > > Any idea why this would happen? Somehow your account became unprivileged. I'm not sure if there is a history of pivilegeness of users, but there could be something in the database. -m - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view
On Tue, Feb 9, 2016 at 2:57 PM, Boris Epsteinwrote: > Hello listmates, > > Has anybody ever discovered a situation where all of a sudden your view > resets to a non-sensical view where your search, tickets, etc. configs - all > the advanced options - are gone and all you see is a view which is > essentially useless. Tickets, however, seem to be there - if you specify > them by number. > > Any idea what this could be - or how to reset it to something reasonable? Is it SelfService? Unprivileged users are forced to the SelfService web space of RT. Is your account privileged? -m - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view
Shawn, Yes indeed, the url is: http:///rt/SelfService/ It is unwilling to go anywhere else. Any idea why this would happen? Thanks for excellent response. Boris. On Tue, Feb 9, 2016 at 4:02 PM, Shawn Moorewrote: > On 2016年2月9日 at 15:57:44, Boris Epstein (borepst...@gmail.com) wrote: > > Hello listmates, > > Hi Boris, > > Has anybody ever discovered a situation where all of a sudden your view > resets to a non-sensical view where your search, tickets, etc. configs - > all the advanced options - are gone and all you see is a view which is > essentially useless. Tickets, however, seem to be there - if you specify > them by number. > > Any idea what this could be - or how to reset it to something reasonable? > > What’s the URL? Sounds like you ended up in self-service. > > Thanks. > > Boris. > > > Thanks, > Shawn > > > - > RT 4.4 and RTIR Training Sessions ( > http://bestpractical.com/services/training.html) > * Hamburg Germany — March 14 & 15, 2016 > - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view
On Tue, Feb 9, 2016 at 4:10 PM, Matt Zagrabelnywrote: > On Tue, Feb 9, 2016 at 3:05 PM, Boris Epstein > wrote: > > Shawn, > > > > Yes indeed, the url is: http:///rt/SelfService/ > > > > It is unwilling to go anywhere else. > > > > Any idea why this would happen? > > Somehow your account became unprivileged. > > I'm not sure if there is a history of pivilegeness of users, but there > could be something in the database. > > -m > Matt, Shawn: Thank you! Matt, actually it turned out to be something different. Somehow something in the browsing history/cookies told the RT to kick me into SelfService. I deleted my browsing history in Chrome - and that worked like a charm, I am back to my familiar interface. Wow, that was a scare:) Thank you very much for your help, everybody! Cheers, Boris. - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016