Re: [rt-users] RT 4.2.10: Renumber imported tickets -- solved
Joop wrote: On 29-6-2015 2:26, Jeffrey Pilant wrote: Joop wrote: On 26-6-2015 19:52, Jeffrey Pilant wrote: I am trying to import data from RT 3.8.4 into RT 4.2.10. I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.] I next did a clean install on SUSE (12.2, 64bit), which worked. Now I need to add the old data. I updated the old database by the following steps: make upgrade-database /opt/rt4/etc/upgrade/upgrade-articles /opt/rt4/sbin/rt-validator --check /opt/rt4/sbin/rt-serializer /opt/rt4/sbin/rt-importer ExportedDataDirectory You can import a mysql export from the old version into the new database and then follow the upgrade instruction. So: - install new system, install RT according to the installation manual if you want to check if all is functional also run make initdb. If that works, make dropdb, import the old data and following the upgrade instructions paying attention to the fact that you're using mysql. My memory says that you need some additional steps besides make upgrade-database. The upgrade-articles is the succeeding step I think you are thinking of. While I did not do make dropdb, I did drop database rt4 in mysql, followed by create database rt4, use rt4, and source old-db-mysqldump. This let the RT4 tools access the old data, allowing the upgrade-database and upgrade-articles. Sofar its OK. Your RT instance is usable from here. The serializer exported the data to a neutral xml format. I then reset the database back to the clean-install's version I had previously saved. This loaded the old data into the new database, but changed the ticket numbers. Why the export, reset, import? There is, sofar as I know, nothing in the upgrade instructions that tells you to do this. When the initial upgrade-in-place failed, I did not trust the database was properly updated. So I used the export/import to make sure I had good data. Following your suggestion of not doing that, the data seems OK, although I still have lingering doubts. Especially as I get these messages in the Update from /opt/rt4/etc/upgrade/upgrade-articles: * [critical]: Can't locate object method new via package RT::FM::Article * (perhaps you forgot to load RT::FM::Article?) at * lib/RT/Transaction.pm line 1352. (lib/RT.pm:388) * Can't locate object method new via package RT::FM::Article (perhaps you * forgot to load RT::FM::Article?) at lib/RT/Transaction.pm line 1352. I went into mysql to change the existing RT::FM::Article entries into RT::Article, as this seems to be what it was doing. I don't know if it needed to make any other changes after this point. /jeff The information contained in this e-mail is for the exclusive use of the intended recipient(s) and may be confidential, proprietary, and/or legally privileged. Inadvertent disclosure of this message does not constitute a waiver of any privilege. If you receive this message in error, please do not directly or indirectly use, print, copy, forward, or disclose any part of this message. Please also delete this e-mail and all copies and notify the sender. Thank you. For alternate languages please go to http://bayerdisclaimer.bayerweb.com
Re: [rt-users] RT 4.2.10: Renumber imported tickets -- solved
On 30-6-2015 17:06, Jeffrey Pilant wrote: Joop wrote: On 29-6-2015 2:26, Jeffrey Pilant wrote: Joop wrote: On 26-6-2015 19:52, Jeffrey Pilant wrote: I am trying to import data from RT 3.8.4 into RT 4.2.10. I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.] I next did a clean install on SUSE (12.2, 64bit), which worked. Now I need to add the old data. I updated the old database by the following steps: make upgrade-database /opt/rt4/etc/upgrade/upgrade-articles /opt/rt4/sbin/rt-validator --check /opt/rt4/sbin/rt-serializer /opt/rt4/sbin/rt-importer ExportedDataDirectory You can import a mysql export from the old version into the new database and then follow the upgrade instruction. So: - install new system, install RT according to the installation manual if you want to check if all is functional also run make initdb. If that works, make dropdb, import the old data and following the upgrade instructions paying attention to the fact that you're using mysql. My memory says that you need some additional steps besides make upgrade-database. The upgrade-articles is the succeeding step I think you are thinking of. While I did not do make dropdb, I did drop database rt4 in mysql, followed by create database rt4, use rt4, and source old-db-mysqldump. This let the RT4 tools access the old data, allowing the upgrade-database and upgrade-articles. Sofar its OK. Your RT instance is usable from here. The serializer exported the data to a neutral xml format. I then reset the database back to the clean-install's version I had previously saved. This loaded the old data into the new database, but changed the ticket numbers. Why the export, reset, import? There is, sofar as I know, nothing in the upgrade instructions that tells you to do this. When the initial upgrade-in-place failed, I did not trust the database was properly updated. So I used the export/import to make sure I had good data. Following your suggestion of not doing that, the data seems OK, although I still have lingering doubts. Especially as I get these messages in the Update from /opt/rt4/etc/upgrade/upgrade-articles: * [critical]: Can't locate object method new via package RT::FM::Article * (perhaps you forgot to load RT::FM::Article?) at * lib/RT/Transaction.pm line 1352. (lib/RT.pm:388) * Can't locate object method new via package RT::FM::Article (perhaps you * forgot to load RT::FM::Article?) at lib/RT/Transaction.pm line 1352. I went into mysql to change the existing RT::FM::Article entries into RT::Article, as this seems to be what it was doing. I don't know if it needed to make any other changes after this point. Have a look at the upgrade-articles script and see if other things might be missing. From the above it looks like the 'update links' step didn't work out OK. Joop
Re: [rt-users] RT 4.2.10: Renumber imported tickets
On 29-6-2015 2:26, Jeffrey Pilant wrote: Joop wrote: On 26-6-2015 19:52, Jeffrey Pilant wrote: I am trying to import data from RT 3.8.4 into RT 4.2.10. I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.] I next did a clean install on SUSE (12.2, 64bit), which worked. Now I need to add the old data. I updated the old database by the following steps: make upgrade-database /opt/rt4/etc/upgrade/upgrade-articles /opt/rt4/sbin/rt-validator --check /opt/rt4/sbin/rt-serializer /opt/rt4/sbin/rt-importer ExportedDataDirectory You can import a mysql export from the old version into the new database and then follow the upgrade instruction. So: - install new system, install RT according to the installation manual if you want to check if all is functional also run make initdb. If that works, make dropdb, import the old data and following the upgrade instructions paying attention to the fact that you're using mysql. My memory says that you need some additional steps besides make upgrade-database. The upgrade-articles is the succeeding step I think you are thinking of. While I did not do make dropdb, I did drop database rt4 in mysql, followed by create database rt4, use rt4, and source old-db-mysqldump. This let the RT4 tools access the old data, allowing the upgrade-database and upgrade-articles. Sofar its OK. Your RT instance is usable from here. The serializer exported the data to a neutral xml format. I then reset the database back to the clean-install's version I had previously saved. This loaded the old data into the new database, but changed the ticket numbers. Why the export, reset, import? There is, sofar as I know, nothing in the upgrade instructions that tells you to do this. Joop
Re: [rt-users] RT 4.2.10: Renumber imported tickets
Joop wrote: On 26-6-2015 19:52, Jeffrey Pilant wrote: I am trying to import data from RT 3.8.4 into RT 4.2.10. I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.] I next did a clean install on SUSE (12.2, 64bit), which worked. Now I need to add the old data. I updated the old database by the following steps: make upgrade-database /opt/rt4/etc/upgrade/upgrade-articles /opt/rt4/sbin/rt-validator --check /opt/rt4/sbin/rt-serializer /opt/rt4/sbin/rt-importer ExportedDataDirectory You can import a mysql export from the old version into the new database and then follow the upgrade instruction. So: - install new system, install RT according to the installation manual if you want to check if all is functional also run make initdb. If that works, make dropdb, import the old data and following the upgrade instructions paying attention to the fact that you're using mysql. My memory says that you need some additional steps besides make upgrade-database. The upgrade-articles is the succeeding step I think you are thinking of. While I did not do make dropdb, I did drop database rt4 in mysql, followed by create database rt4, use rt4, and source old-db-mysqldump. This let the RT4 tools access the old data, allowing the upgrade-database and upgrade-articles. The serializer exported the data to a neutral xml format. I then reset the database back to the clean-install's version I had previously saved. This loaded the old data into the new database, but changed the ticket numbers. I need the old numbers. How can I get the back to what they were? /jeff The information contained in this e-mail is for the exclusive use of the intended recipient(s) and may be confidential, proprietary, and/or legally privileged. Inadvertent disclosure of this message does not constitute a waiver of any privilege. If you receive this message in error, please do not directly or indirectly use, print, copy, forward, or disclose any part of this message. Please also delete this e-mail and all copies and notify the sender. Thank you. For alternate languages please go to http://bayerdisclaimer.bayerweb.com
[rt-users] RT 4.2.10: Renumber imported tickets
I am trying to import data from RT 3.8.4 into RT 4.2.10. I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.] I next did a clean install on SUSE (12.2, 64bit), which worked. Now I need to add the old data. I updated the old database by the following steps: make upgrade-database /opt/rt4/etc/upgrade/upgrade-articles /opt/rt4/sbin/rt-validator -check /opt/rt4/sbin/rt-serializer /opt/rt4/sbin/rt-importer ExportedDataDirectory This loaded the data, but changed the ticket numbers. How can I get the back to what they were? [Should be no conflicts, but I can handle that separately.] I am running RT on MySQL, and can handle SQL based changes fine. The sbin/rt interface is currently eluding me, as is the perl code interface. If anyone has a complete relationship diagram, I would appreciate it. Best I have found is: http://requesttracker.wikia.com/wiki/File:Rt4-schema-relationships.svg /jeff The information contained in this e-mail is for the exclusive use of the intended recipient(s) and may be confidential, proprietary, and/or legally privileged. Inadvertent disclosure of this message does not constitute a waiver of any privilege. If you receive this message in error, please do not directly or indirectly use, print, copy, forward, or disclose any part of this message. Please also delete this e-mail and all copies and notify the sender. Thank you. For alternate languages please go to http://bayerdisclaimer.bayerweb.com
Re: [rt-users] RT 4.2.10: Renumber imported tickets
On 26-6-2015 19:52, Jeffrey Pilant wrote: I am trying to import data from RT 3.8.4 into RT 4.2.10. I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.] I next did a clean install on SUSE (12.2, 64bit), which worked. Now I need to add the old data. I updated the old database by the following steps: make upgrade-database /opt/rt4/etc/upgrade/upgrade-articles /opt/rt4/sbin/rt-validator –check /opt/rt4/sbin/rt-serializer /opt/rt4/sbin/rt-importer ExportedDataDirectory You can import a mysql export from the old version into the new database and then follow the upgrade instruction. So: - install new system, install RT according to the installation manual if you want to check if all is functional also run make initdb. If that works, make dropdb, import the old data and following the upgrade instructions paying attention to the fact that you're using mysql. My memory says that you need some additional steps besides make upgrade-database. Joop
