Re: [rt-users] RT 4.2.6 Need a scrip that will check email address and not send email multiple times

[Alex Vandiver]

On Tue, 24 Feb 2015 14:42:23 + Daniel Moore daniel.mo...@osbornewood.com 
wrote:
 Example, I have a user that belongs to an exchange group that is currently 
 the email for a contractors group that I have set up. He receives multiple 
 emails when he is requestor, admin cc and so on.

Use one scrip with a Notify action that notifies all of the folks you
care about.  This isn't the default because AdminCc's get different
email than requestors.
 - Alex

[rt-users] RT 4.2.6 Need a scrip that will check email address and not send email multiple times

[Daniel Moore]

Hi,

I am looking for a scrip that I can put somewhere in RT that will check for a 
particular email address and not send more than one email to address.

Example, I have a user that belongs to an exchange group that is currently the 
email for a contractors group that I have set up. He receives multiple emails 
when he is requestor, admin cc and so on. I have tried to use a scrip I found 
on the Wiki from the Notifications patch which proved to not work at all for 
4.2.6.

I am new to Perl but I catch on quick. I am having hard times trying to get the 
language right. Anyone have an example scrip for this issue?


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
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P: 706.282.5764
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