[rt-users] RT 4.2.9 Incoming Email configuration with https

2015-02-24 Thread Daniel Moore
HI,

I am currently testing to upgrade to RT 4.2.9. I am running 4.2.6 successfully 
under normal http: (port 80). I am not wanting to sacrifice the https: ability 
with the upgrade to 4.2.9 and would like to still be able to use the full email 
functionality of RT.

Here is my setup. I am running Ubuntu 14.04.1 LTS; I have apache 2 installed 
with mysql; postfix, and fetchmail. My email server is Microsoft Exchange 2010.

I cannot, for the life of me, get the incoming email setup to work with https: 
enabled. In 4.2.6 I had to disable the redirect and go with just HTTP. 
Everything I have looked on the Wiki, forums, and blogs all point to Request 
Tracker 3 and other things. I have read documentation after documentation.

I am getting the following

Feb 24 15:14:25 hostname fetchmail[1178]: MDA returned nonzero status 75
Feb 24 15:14:25 hostname fetchmail[1178]:  not flushed

I know this means wrong queue. I went through that with 4.2.6 and, like I said, 
eventually found the resolution to be switch from HTTPS redirect to simple 
HTTP. I know this is supposed to work somehow.

Here is my /etc/aliases file:

root@servername:~# cat /etc/aliases
# See man 5 aliases for format
postmaster:root

rt: |/opt/rt4/bin/rt-mailgate --queue General --action correspond --url 
https://rttest.domain.local/;


Here is my /etc/fetchmailrc file:

#Daemon Mode
# This file must be chmod 0600, owner fetchmail

set daemon 20
set syslog
set invisible
set no bouncemail



##

# Hosts to Poool

##

# Defaults ==

# Set antispam to -1, since it is far easier to use that together with

# no bouncemail

# defaults:

# timeout 300
# antispam -1
# batchlimit 100

poll exchange.domain.local protocol pop3

username u...@domain.com  password password mda 
/opt/rt4/bin/rt-mailgate --queue General --action correspond --url 
https://rttest.domain.local/;

no keep;


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com



Re: [rt-users] RT 4.2.9 Incoming Email configuration with https

2015-02-24 Thread Trev
Worth noting, it may or may not impact your situation, is the
--no-verify-ssl flag you can put on your poll command.

I had a similar situation, different errors, but similar with the https /
cert issue.

set daemon 60
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail.log
poll myexchangeserver.domain.com protocol imap username rt-correspondance
password password mda /opt/rt4/bin/rt-mailgate *--no-verify-ssl* --queue
'IT General' --action correspond --url https://rt.domain.com/
http://jamie.vsecu.com/ no keep




On Tue, Feb 24, 2015 at 3:19 PM, Daniel Moore daniel.mo...@osbornewood.com
wrote:

  HI,



 I am currently testing to upgrade to RT 4.2.9. I am running 4.2.6
 successfully under normal http: (port 80). I am not wanting to sacrifice
 the https: ability with the upgrade to 4.2.9 and would like to still be
 able to use the full email functionality of RT.



 Here is my setup. I am running Ubuntu 14.04.1 LTS; I have apache 2
 installed with mysql; postfix, and fetchmail. My email server is Microsoft
 Exchange 2010.



 I cannot, for the life of me, get the incoming email setup to work with
 https: enabled. In 4.2.6 I had to disable the redirect and go with just
 HTTP. Everything I have looked on the Wiki, forums, and blogs all point to
 Request Tracker 3 and other things. I have read documentation after
 documentation.



 I am getting the following



 Feb 24 15:14:25 hostname fetchmail[1178]: MDA returned nonzero status 75

 Feb 24 15:14:25 hostname fetchmail[1178]:  not flushed



 I know this means wrong queue. I went through that with 4.2.6 and, like I
 said, eventually found the resolution to be switch from HTTPS redirect to
 simple HTTP. I know this is supposed to work somehow.



 Here is my /etc/aliases file:



 root@servername:~# cat /etc/aliases

 # See man 5 aliases for format

 postmaster:root



 rt: |/opt/rt4/bin/rt-mailgate --queue General --action correspond
 --url https://rttest.domain.local/;





 Here is my /etc/fetchmailrc file:



 #Daemon Mode

 # This file must be chmod 0600, owner fetchmail



 set daemon 20

 set syslog

 set invisible

 set no bouncemail







 ##



 # Hosts to Poool



 ##



 # Defaults ==



 # Set antispam to -1, since it is far easier to use that together with



 # no bouncemail



 # defaults:



 # timeout 300

 # antispam -1

 # batchlimit 100



 poll exchange.domain.local protocol pop3



 username u...@domain.com  password password mda
 /opt/rt4/bin/rt-mailgate --queue General --action correspond --url
 https://rttest.domain.local/;



 no keep;





 V/R,



 *Daniel Moore*

 IT Systems Technician

 Osborne Wood Products, Inc.

 [image: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]

 P: 706.282.5764

 F: 888.777.4304

 http://www.osbornewood.com