Re: [rt-users] RT 4.4 failing to send CC emails

[Luke Hopkins]

Yes that was the problem.  Removed the lines from my config and it all 
works now.


Thanks

On 19/04/2016 16:28, Todd Wade wrote:

On 4/19/16 7:34 AM, Luke Hopkins wrote:

Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs42: u3JBLYOt42:
DSN: "OtherRecipients of xx Ticket #402":;... List:; syntax
illegal for recipient addresses


Are you setting $UseFriendlyToLine? Can you confirm its value via 
Admin > Tools > System Configuration (/Admin/Tools/Configuration.html)?


Its documented to not work with sendmail 
(https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#UseFriendlyToLine), 
and from what I can find online this error appears to be the error you 
get from sendmail using it 
(http://www.gossamer-threads.com/lists/rt/users/96285).


Regards,

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] RT 4.4 failing to send CC emails

[Todd Wade]

On 4/19/16 7:34 AM, Luke Hopkins wrote:

Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs42: u3JBLYOt42:
DSN: "OtherRecipients of xx Ticket #402":;... List:; syntax
illegal for recipient addresses


Are you setting $UseFriendlyToLine? Can you confirm its value via Admin 
> Tools > System Configuration (/Admin/Tools/Configuration.html)?


Its documented to not work with sendmail 
(https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#UseFriendlyToLine), 
and from what I can find online this error appears to be the error you 
get from sendmail using it 
(http://www.gossamer-threads.com/lists/rt/users/96285).


Regards,

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] RT 4.4 failing to send CC emails

[Luke Hopkins]

Hi here is the log from sendmail.

Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs42: 
Authentication-Warning: rt_test.openimp.net: www-data set sender to 
queue@email.address using -f
Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs42: 
from=queue@email.address, size=1432, class=-60, nrcpts=1, msgid=
4.0-14-1461064894-48.402-...@support.openimp.net>, relay=www-data@localhost
Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs42: u3JBLYOt42: 
DSN: "OtherRecipients of xx Ticket #402":;... List:; syntax

illegal for recipient addresses
Apr 19 11:21:35 rt_test sendmail[43]: u3JBLYl143: from=<>, 
size=2706, class=0, nrcpts=1, msgid=<201604191121.u3JBLYOt42@rt_test

.openimp.net>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Apr 19 11:21:35 rt_test sendmail[42]: u3JBLYOt42: 
to=queue@email.address, delay=00:00:01, xdelay=00:00:01, mailer=relay,
 pri=3, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent 
(u3JBLYl143 Message accepted for delivery)
Apr 19 11:21:35 rt_test sendmail[45]: STARTTLS=client, 
relay=our.mail.server.com., field=cn_subject, status=failed to extract CN
Apr 19 11:21:35 rt_test sendmail[45]: STARTTLS=client, 
relay=our.mail.server.com., field=cn_issuer, status=failed to extract CN
Apr 19 11:21:35 rt_test sendmail[45]: STARTTLS=client, 
relay=our.mail.server.com., version=TLSv1/SSLv3, verify=FAIL, 
cipher=ECDHE-RSA-AES2

56-GCM-SHA384, bits=256/256
Apr 19 11:21:35 rt_test sendmail[45]: u3JBLYl143: 
to=, delay=00:00:00, xdelay=00:00:00, mailer=rela
y, pri=122706, relay=our.mail.server.com. [94.228.70.17], dsn=2.0.0, 
stat=Sent (Ok: queued as E8EEC80D2A)


It looks very much like the script is messing up and not passing an 
email address to sendmail.


Luke

On 18/04/2016 16:43, Todd Wade wrote:

On 4/18/16 9:40 AM, Luke Hopkins wrote:

I'm running RT 4.4 and for some reason whenever I add a one-time cc to a
ticket I get the following error appearing on the ticket:
The RT System itself- Sending the previous mail has failed. Please
contact your admin, they can find more details in the logs.


You'll need to see the mail server logs to get the reason the send is 
failing. Perhaps /var/log/maillog or something like that.


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] RT 4.4 failing to send CC emails

[Todd Wade]

On 4/18/16 9:40 AM, Luke Hopkins wrote:

I'm running RT 4.4 and for some reason whenever I add a one-time cc to a
ticket I get the following error appearing on the ticket:
The RT System itself- Sending the previous mail has failed. Please
contact your admin, they can find more details in the logs.


You'll need to see the mail server logs to get the reason the send is 
failing. Perhaps /var/log/maillog or something like that.


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

[rt-users] RT 4.4 failing to send CC emails

[Luke Hopkins]

I'm running RT 4.4 and for some reason whenever I add a one-time cc to a 
ticket I get the following error appearing on the ticket:
The RT System itself- Sending the previous mail has failed. Please 
contact your admin, they can find more details in the logs.


The logs show:
  [21] [Mon Apr 18 13:33:50 2016] [info]: 
 #5793790/36778097 
- Scrip 6 On Correspond Notify Other Recipients 
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)

2016-04-18 13:33:50,811 CRIT reaped unknown pid 340)
[21] [Mon Apr 18 13:33:50 2016] [error]: 
: 
`/usr/sbin/sendmail -oi -t -f x...@.xxx` exited with code 64 
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:921)
[21] [Mon Apr 18 13:33:50 2016] [critical]: 
: Could not send 
mail with command `/usr/sbin/sendmail -oi -t -f x...@.xxx`: 
: 
`/usr/sbin/sendmail -oi -t -f x...@.xxx` exited with code 64 at 
/opt/rt4/sbin/../lib/RT/Interface/Email.pm line 922.


Stack:
  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:922]
  [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:292]
  [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:115]
  [/opt/rt4/sbin/../lib/RT/ScripAction.pm:182]
  [/opt/rt4/sbin/../lib/RT/Scrip.pm:664]
  [/opt/rt4/sbin/../lib/RT/Scrips.pm:296]
  [/opt/rt4/sbin/../lib/RT/Transaction.pm:213]
  [/opt/rt4/sbin/../lib/RT/Record.pm:1670]
  [/opt/rt4/sbin/../lib/RT/Ticket.pm:1605]
  [/opt/rt4/sbin/../lib/RT/Ticket.pm:1491]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2411]
  [/opt/rt4/share/html/Ticket/Display.html:169]
  [/opt/rt4/share/html/Ticket/Update.html:341]
  [/opt/rt4/share/html/Ticket/autohandler:66]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]
  [/opt/rt4/share/html/autohandler:53] 
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:926)


It is not an issue with the email addresses because it happens to all 
addresses and all the addresses work fine when they are requesters or 
set a CCs but only fail if set as one-time CC.


I've looked at the scripts and they're exactly the same apart from one 
that fails is Notify Other Recipients.


The sendmail exit code also doesn't seem to make any sense.

Has anyone encountered this issue before?
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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016