Resending as no response yet...
--- Original message ---
Subject: RT can't create user from a reply email - We're using LDAP...
From: Kevin Gagel ga...@cnc.bc.ca
To: rt-users@lists.bestpractical.com
Date: 25/06/2009 2:45 PM
How do I get RT configured to allow a reply message to auto create the user?
Currently I have the ldap configuration only allowing my department to login.
But I'd like to have RT accept the reply from a user and have it append it to
the appropriate record. As long as a reply is from one of us it does that but
when we cc one of our users not in our department RT complains that it couldn't
create the user and when a user replies to a RT email RT rejects the message
and forwards it to the owner instead of adding it to the ticket.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
