I turned on the permission for everyone to create tickets, so I'm getting an
autoresponse and account creation now. However... the auto response template is
ignoring the code that is supposed to send them a password.
{
*RT::User::GenerateRandomNextChar = \RT::User::_GenerateRandomNextChar;
if (($Transaction-CreatorObj-id != $RT::Nobody-id)
(!$Transaction-CreatorObj-Privileged)
($Transaction-CreatorObj-__Value('Password') eq '*NO-PASSWORD*')
) {
my $user = RT::User-new($RT::SystemUser);
$user-Load($Transaction-CreatorObj-Id);
my ($stat, $pass) = $user-SetRandomPassword();
if (!$stat) {
$OUT .=
An internal error has occurred. RT was not able to set a password for you.
Please contact kmckin...@tivo.com for assistance.;
}
$OUT .=
You can check the current status and history of your requests at:
.$RT::WebURL.
When prompted, enter the following username and password:
Username: .$user-Name.
Password: .$pass.
;
}
}
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kimberly McKinnis
Sent: Wednesday, June 10, 2009 4:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT could not load a valid user, and RT's configuration does
not allow for the creation of a new user for your email
I had RT 3.4.5 running smoothly until the machine died a horrible disk death. I
recovered most everything, but I think I lost a scrip or config somewhere. I
have a scrip that auto adds new users to their appropriate group based on the
domain in their email. However, RT is no longer auto creating users on incoming
emails, and instead replies with the following: RT could not load a valid
user, and RT's configuration does not allow for the creation of a new user for
your email.
Does anyone know where this might be configured? I touch RT so infrequently
these days. Thanks!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
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